Oviedo, Florida, United States
Client-focused finance student with over two years of customer service experience in fast-paced, high-volume cash handling environments. Proven ability to create welcoming experiences, build trusted relationships, process transactions accurately, maintain compliance with internal controls, and resolve client needs with accuracy and professionalism. Known for attention to detail, collaborative teamwork, and the ability to quickly learn products, procedures, and technology-driven solutions. Currently pursuing a Bachelor of Science in Business Administration in Finance at the University of Central Florida with a 4.0 GPA.
• Lead daily operations and team performance to meet service, efficiency, and customer satisfaction targets. • Train and coach staff while supporting management with execution of operational and promotional initiatives. • Provide friendly, efficient customer service in a fast-paced environment. • Handle customer concerns professionally, ensuring great customer experience. • Delegate tasks, manage shift flow, and resolve issues to maintain efficiency and morale during high-volume shifts.
• Prepared inventory and materials to support next-day sales volume and operational efficiency • Followed standardized procedures to ensure consistency, cost control, and quality outcomes • Prepared and portioned food items to support next-day sales volume and operational efficiency • Assisted with closing procedures, ensuring equipment was cleaned and secured properly