Phillipsburg, New Jersey, United States
Manager/Project Manager and Software developer with 27 years of experience in wireless telecommunications and a strong understanding of network side and back office technologies and business processes. Successfully managed numerous teams of up to 10 people in a variety of technical functions. Personally project managed numerous highly complex multi million dollar infrastructure projects to completion. Recognized by peers and upper managements for strong communications and organizational skills.
Responsibilities include troubleshooting network device interaction issues, primarily associated with Open Development products. Troubleshoot, track and provide status over unusually long term troubleshooting efforts. Communicate and manage OD vendors for device side troubleshooting and final issue resolution. Use a variety of tools (e.g. nSA, RTT2,Handset Analyzer etc...) to extract call flow logs and various PCMD related data. Work closely with cross functional Verizon teams (e.g. Solutions Engineering, OD Marketing, etc...) Monitor and troubleshoot KPI issues associated with user trial devices. Develop final KPI reports upon trial completion. Provide final NDEP recommendation in timely fashion. Accomplishments: - Worked with vendors to develop enhanced KPI reporting system, easing the user trial reporting process while adding more detailed KPIs and performance tracking. - Provided tier 3 style management and support of device issues affecting both network and customers for Open Development devices. - Monitored KPIs and provided final reporting for network user trials.
Hire/manage newly established NDEP team of up to 10 full time employees responsible for evaluating, root causing and resolving network/device interaction issues, managing Network User trials, vendor support management, Apple device trial testing and product integration. Developed and managed strong cross functional lines of communication with key network and marketing groups. Provided OEMS feedback with monthly KPI reports on flagship devices. Worked with vendors to develop tools for monitoring predicting and reporting significant KPI changes by device model in an effort to address issues before customer impact. Accomplishments: - Resolved customer and network affecting device interactions issues. - Managed network user trials of pre launch devices. - Provided trial KPI analysis and issue troubleshooting support. - Provided retail OEMs monthly KPI reports for launched flagship devices helping them drive modifications to ensure adherence to KPI baseline requirements. - Provided limited support for open development devices being used by large corporate clients.
Hire/Manage a Product Assurance team of 6 full time employees responsible for the end to end certification of ported handset applications as well as critical initiatives as defined in the corporate priority list. Provide inventory management and tracking for all models program devices obtained for testing purposes. Communicate regularly with Product Development and members of other organizations (Revenue Assurance, Network, Product Line Marketing, etc.) on project status, planned work and user involvement required. Establish effective working relationships with managers, subordinates and peers in other departments. Participate in budget planning and provide input that is accurate and timely. Staff vacancies based on headcount and diversity targets in a timely fashion. Follows VZ guidelines for hiring and promoting employees. Participated in employee salary planning and administration. Motivate, coach and train staff to maximize productivity and promote their professional development. Manage employee performance in a timely and consistent fashion per company policies and practices. Accomplishments: - Developed and implemented custom inventory managements system for tracking the whereabouts of the groups increasing numbers of test devices. - Developed a test process that allowed the company to baseline the power usage of a particular device using a standard configuration and usage pattern. - Certified numerous ported in device applications for safe operation on the Verizon network.