Brussels Metropolitan Area
Acts as the primary point of contact for all industrial IT incidents and service requests. Responsibilities cover support, maintenance, and supervision of critical IT environments to ensure seamless operational continuity. Key responsibilities: Managing, diagnosing, and resolving issues across industrial systems and software. Monitoring, restarting, and maintaining industrial servers and infrastructure. Administering identities and access rights through Active Directory. Handling backups, restores, and backup policies using Commvault. Deploying, maintaining, and supporting industrial applications (MES, SCADA, and other domain-specific tools). Performing patching and updates on industrial systems and servers. Activating and managing network ports, as well as supporting network-related requests. Collaborating with internal and external technical teams to ensure system availability, security, and performance. Includes participation in a 24/7 on-call rotation, ensuring continuous support and rapid response for critical environments.
IT Support Specialist – End-User & Workplace Technologies Provided advanced support for end users and workplace technologies, ensuring operational continuity and high service quality. Responsibilities included troubleshooting complex hardware/software incidents (laptops, desktops, printers), supporting in-house applications, and managing tickets with efficient prioritization and escalation. Additional activities included deploying and configuring workplace equipment, staging devices via SCCM, handling Windows 10 diagnostics, and preparing or refurbishing hardware. Also contributed to the technical setup of meeting rooms and performed targeted infrastructure tasks such as installing cabling, monitors, docking stations, and other peripherals.
• Making an initial assessment of incident, attempting to resolve • Recording and tracking incident and problem information in a ticketing system • Monitoring progress of incident resolution relative to the appropriate SLA • Managing the incident life-cycle, including closure and verification • Participate in reconfiguration and installation of PC environement • Follows standard service desk procedures and processes • Advises staff on appropriate action and maintain the ownership of the incident and ensure updates • Serves as liaison between staff and the technology department to resolve issues and redirect issues to the appropriate resources
Security audit of a company. Document creation for describing the different steps to perform for the audit and listing of the necessary tools. Deployment of a copy of the company sites on windows server and "pen testing" with Kali Linux of these.
Receiving calls from mobile traffic controllers following problems with specific applications for vehicle control. Dispatching of calls to specialized services in case the problems were too complex. Encoding of all calls in order to have a follow-up.
Welcoming clients, managing calendars, managing the client portfolio, rental of real estate.