Greater Philadelphia
Strong interpersonal, organizational and multitasking skills. Self-starter with customer service expertise. Objective: Utilization of my Customer Service and Hospitality skills to obtain a Customer Care position with a growth-oriented company.
Helping those in need struggling with substance abuse to find hope and help in residential treatment for recovery and long-term sobriety. Duties include Creating accounts and Case files, Conducting clinical patient intakes, verifying insurance coverage, scheduling admissions and transportation for patients, and continual updates to computer programs and procedures.
* Answered calls on behalf of client company from insured individuals * Responded to requests for healthcare insurance information * Researched multiple databases for coverage information and confirmation * Interfaced with supervisors on special cases and requests * Inbound Call Center for client State of Connecticut. Answered calls from those insured through social services ( medicaid) regarding federal tax form 1095B. * Researched multiple databases to verify medical coverage for compliance with the Affordable Care Act. Every call noted in database and client personal information updated in system.
Greeting guests at Front Desk- Check-Ins, Check-Outs, Payments, Credit Card Authorizations. Responding to guest requests - Directing guests to local attractions and eateries. Escorting guest to their rooms, carrying luggage for guests. Serving in-room beverages, ice and other amenities to guests Email and fax reservations, email confirmations. Answering phones, providing hotel location and parking information to future guests
Greeting guests at Front Desk- Check-Ins, Check-Outs, Payments, Credit Card Authorizations. Responding to guest requests - Directing guests to local attractions and eateries. Programming guest key cards and wake-up calls, securing local transportation. Proactively replenishing office supplies, copying forms, and receiving mail and packages at Front Desk Interacting with Housekeeping and Maintenance Staff to insure guest’s comfort
Assisting clients in expediting loan documents/conditions on behalf of Loan Processors. Strong emphasis on customer service, resolving client issues. Closing Assistance - Reviewing HUD-1 for information, verifying and informing Borrowers of closing figures and confirming closing date, time and locations. Insurance verification for Borrowers in refinancing process.