Hummelstown, Pennsylvania, United States
Dynamic, highly organized, and customer-oriented professional, offering broad-based experience and hands-on skills in hardware and software maintenance, on-the-spot repair, and operations. Exemplify comprehensive knowledge of all aspects of troubleshooting and customer support; along with astute IT background and a strong drive to succeed in the corporate setting. Proactive professional who thrives under pressure and is equipped with outstanding analytical, problem-solving, and communication skills. Intense commitment and passionate in providing the highest standards of professional and personal service.
First level PC support for on-site and remote users. Resolution, Recovery & Restoration. Routine repair, upgrade and replacement of equipment Computer equipment deployment and installation projects Hardware / Software – asset tracking and inventory management Printer / Copier equipment maintenance, support and vendor services Video / Conference room equipment upgrades and support UAT and Retailer Training Rooms - technical support Defines and maintains standard hardware and software configurations Develops standardized PC laptop Images – rapid deployments Operations Support – Production PCs and work stations LAN Resource monitoring and management. Routine maintenance, resource allocations and user access requests Backups and restorations Provide ongoing production support and back up PA Server Administrator. Assist / support Hardware and software upgrades as needed Coordination and oversight of materials and equipment needed on assigned projects Hardware / Software Vendor interface – research, quotes and cost models Asset and Inventory Tracking of requisitioned equipment
First level PC support for on-site and remote users. Resolution, Recovery & Restoration. Routine repair, upgrade and replacement of equipment Computer equipment deployment and installation projects Hardware / Software – asset tracking and inventory management Video / Conference room equipment upgrades and support
support end users hardware and software issues