Frankfurt Rhine-Main Metropolitan Area
Self-directed with the interpersonal skills necessary to work effectively with others in a team environment. And I have the ability to organize and prioritize assignments to maximize productivity and effectiveness. I have good motivational skills and am prepared to go that “Extra Step”.
Fleet & B2B Marketing. Develop and manage Aftersales programs to increase and maintain commercial vehicle customer loyalty.
Product development of aftersales products and services, ensure customer driven development of and marketing for assigned portfolio. Grow profitable sales of Opel/Vauxhall. Represent aftersales product marketing in the cross functional product development process, and lead product development teams to establish agreed timing through product information document to ensure on time launch of products and services; liaise with market and NSC aftersales and other staff as appropriate, work with other functions, channel management, authorized repairer , and suppliers, to ensure comprehensive input into product development process; Develop business case and action plan from varied input and sound analysis of market trends and opportunities
Lead and manage cross functional readiness reviews to ensure that all Aftersales deliverables are available at time of new vehicle launch, Owner`s Manual & Service Guide, TIS, EPC, Special Tools, Parts Release, Type Insurance Classification, Technical Training, Warranty System & Claim Process, Quality Feedback, TAC/CAC/DAC, Service Bulletin/Quality Product Resolution, Roadside Assistance, Parts Pricing, Accessories, Parts List, Local Programs – Tires, Batteries, Oil, Fluids. Additional responsibilities include Chevrolet Europe special service tool coordinator and European road side assistance coordinator.
As a Squad Leader assisted in the construction of a 550,600 square foot staging area. And the coordination of equipment and personnel to assist in construction of a forward landing strip in Honduras. Responsible for service and maintenance on all equipment. Served as Drug and Alcohol Noncommissioned Officer for A Company 547th Combat Engineer Battalion