Atlanta Metropolitan Area
Flight Service Specialist Experienced Flight Service Specialist with over 12 years’ leading and supporting flight operations in the corporate and commercial (government) sectors. Provided excellent customer service to all pilots, airport managers and users of the National Airspace System. Trained and certified pilot with a great understanding and practical experience using aviation charts and supplements, creating, and executing flight plans, and supporting emergency operations. Record of accomplishment in assisting pilots in routing using sectionals, high and low altitude en-route charts, and chart supplements in the delivery of critical support to pilots.
• Conduct call observations and performance dashboard reviews for 15 specialists. • Provid coaching and guidance to elevate performance within Reservations. • Communicate daily with Customer Experience Managers and Engagement Center Managers • Conduct daily huddles to debrief associates on safety, wellbeing, divisional happenings and operational outlook • Recorded specialist progress to personal journals and communicate learning and development needs to management.
Designated Lead Specialist (2012-2019)/Flight Service Specialist (2007 – 2012) Supervised the daily operations of a Flight Service Station. Delivered excellent customer service to pilots, airport managers and all users of the National Airspace System via phone or radio communication. • Solicited, prepared, and disseminated pilot reports for use in weather data. • Complied with strict adherence to Federal Aviation Regulations. • Classify, format, and distribute Notice to Airmen for pilot advisories. • Maintained a high level of accuracy entering data into the National Airspace System. • Worked multiple computer systems simultaneously to provide accurate information in a 24/7 operation. • Obtained and relayed Air Traffic Control clearances for uncontrolled airports. • Tailored individual Pilot Weather Briefings for domestic and international flights by analyzing weather from approved sources into a format understood by the pilot based on their experience. • Encoded flight information into an acceptable format for instrument flight rules (IFR), visual flight rules (VFR) flight plans including International Civil Aviation Organization (ICAO) flight plan handling. Search and Rescue Support • Assist ATC facilities with IFR search and rescue. • Initiated VFR search and rescue for overdue aircraft. • Maintained situational awareness and composure when providing services to aircraft in emergencies.
Flight Department Internship Supported the corporate flight operations team with scheduling and dispatching company aircraft, assisting pilots and executives during flight and developed a process for stocking and verifying supplies for future flights. Department Supervisor Managed the daily operations of the multiple food services and warehousing departments, including the bakery, food court, and warehouse. • Bakery – Oversaw the daily production, including product line, timeliness, personnel, scheduling, member requests, presentation of goods, and cleanliness. • Food Court – Directed the overall operation of the department, including scheduling, payroll, expenses, profit, and personnel. o Initiated a new process to weigh and verify products before leaving the department. The new process increased profits by 35% and increased sales by 15%. • Front-end Supervisor (Warehouse) -- Trained, coached, and evaluated employees within the departments.