Bangkok, Bangkok City, Thailand
I’m an insight-driven Business Operations Analyst with ~20 years of experience across data analysis, strategic planning, and business transformation, primarily in the Energy and Hospitality industries. Today, I focus on helping leadership teams turn complex performance data into clear, actionable insights — identifying trends, gaps, and opportunities early to support faster and better decision-making. At Marriott, I combine advanced analytics, automation, and AI-enabled tools (Power BI, Excel, Microsoft Copilot) to strengthen reporting efficiency and move beyond data production toward proactive performance intelligence. My work spans hotel performance analysis (RevPAR, GOP, F&B), benchmarking, and sustainability initiatives, with a strong emphasis on clarity, usability, and business impact. Earlier in my career, I led and contributed to multiple strategic initiatives, including business planning, CRM transformation, market research, and product development. I’ve worked in fast-paced, multicultural environments across Asia and developed a strong ability to translate complex challenges into structured, actionable solutions. I bring a commercially minded and results-oriented approach, with experience managing change, leading cross-functional projects, and delivering measurable outcomes in dynamic business environments. Beyond analytics, I am increasingly focused on bridging the gap between data and operations — gaining deeper exposure to on-property realities, quality standards, and guest experience to ensure insights translate into tangible business impact. 🌍 Based in Bangkok | Experience across Asia 🗣 Multilingual: English, French, Thai Always open to connecting with professionals working at the intersection of data, performance, and operations.
• Develop and maintain automated reporting tools (Excel, Power BI), significantly improving efficiency, scalability, and data accuracy across the TCLM portfolio • Deliver in-depth performance analysis across key KPIs (RevPAR, GOP, F&B), supporting portfolio-level decision-making and financial visibility • Proactively identify trends, performance gaps, and operational opportunities, enabling more informed and timely business decisions • Collaborate with Finance, Revenue Management, and Operations teams to translate complex data into clear, actionable insights and recommendations • Leverage AI-enabled tools (Microsoft Copilot) to accelerate analytical workflows, enhance reporting, and improve stakeholder communication • Expand analytical scope to include benchmarking (HotStats), sustainability performance, and strategic portfolio insights
• Led strategic consulting engagements in CRM, market research, and business planning for international clients across multiple industries • Managed the implementation of a Microsoft Dynamics 365 CRM solution for a major client, driving process optimization and improved data visibility • Delivered regional strategic plans and transformation initiatives, ensuring actionable execution through structured governance and resource allocation • Conducted market research and commercial analysis to identify growth opportunities and support decision-making • Developed and implemented sales forecasting tools and incentive frameworks to enhance performance and customer focus • Acted as a bridge between business stakeholders and technical teams to define requirements, support system development, and drive adoption
Global testing, inspection, and certification company. Profits generated by the company directed to the Lloyd’s Register Foundation, a charity that supports engineering-related research, education, and public engagement • Conducted in-depth market research to identify growth opportunities and gaps in the energy services market, supporting new product development initiatives • Performed competitive analysis of technical services, benchmarking performance, features, and positioning against market standards • Collaborated with the Technology and Intellectual Property team to translate technical capabilities into commercially viable solutions, including proof-of-concept development and go-to-market positioning • Contributed to the development of a vendor database and online ratings platform, improving transparency across the energy supply chain and connecting 50,000+ vendors and end-users • Led the commercialisation of a regulatory compliance software solution, enabling mid-sized companies to track inspection requirements and comply with local regulations more efficiently
• Contributed to the development of strategic business plans, supporting double-digit revenue growth over multiple years within a £400M energy services portfolio • Conducted extensive market research and analysis to support strategic decision-making and business development initiatives • Played a key role in CRM transformation (Salesforce), acting as a central liaison between business users and developers to improve processes, define requirements, and support adoption • Developed a sales forecasting tool and incentive framework to enhance commercial performance and customer focus • Led marketing and internal communication initiatives to strengthen brand positioning and business alignment • Managed large-scale HR strategic projects, including workforce planning and onboarding programs to support business expansion • Supported M&A activities through target identification, due diligence analysis, and evaluation of potential acquisition opportunities
Responsible for the overall running and organisation of the Services to Companies Department. This is a department within the FTCC, which offers commercial support to a vast range of companies. Primary duties included: • Advising French companies in Thailand on business related matters • Organising Trade and Networking events, as well as Professional Exhibitions • Establishing comprehensive networks of potential partners, suppliers, traders, exporters and importers • Assisting Thailand-France importers and exporters with diverse issues such as taxation, work permits and customs.
- Designed a database of all French public institutions to promote publications from IRASEC. - Designed a database of publications produced by non-profit organizations in Thailand and worked with IRASEC to promote them. - Helped organise events and conventions for IRASEC.