Garden Grove, California, United States
Maintain a strong working knowledge of products, services, techniques and relevant tools, while committing to continued advanced technical education with respect to complex concepts and studies as related to position function Handling all aspects of business, including customer service, marketing, sales, purchasing, and accounting. Independently make or participate in making decisions regarding to business.
· Own and manage business, which provides variety of hard liquor, specialty cocktails, wine, beer and fusion food entrees. · Handled all aspects of business, including customer service, marketing, sales, purchasing, accounting and employee hiring and training. · Expanded place in 2008 to include more bars, which nearly doubled the sales in one year. · Grew business from 13 employees and annual sales of $600K to 27 employees and annual sales of $1.1M in three years. · Represented as a tenant president for the “Brown Derby Plaza” and succeeded with boosting up the foot traffic and general popularity by doing promotion and upgrading the general looks for the business prospective.
PKR Entertainment, Inc Part- Owner ·Budgeting and operational cost and margin controls ·Profit and loss , cash desk, table operations, planning and resource allocation, administrative management, customer service and quality assurance, policy and procedure creation, conflict resolution and management ·Business development and expansion's tragedies, staff recruitment, training and evaluation, employee coaching and employment ·Team building and training, customer relationship building loyalty and dictation, advertising, public relations and promotions
2002-2006 Pacific Pets, Huntington Park, CA Owner · Established and managed retail store providing sales and service of pets and related pet products. · Monitored merchandise sales, store operations and employee performance, records of bookkeeping and accounting, and promotions and advertisements. · Coordinated multiple tasks like handling vendors, employees and extra work during daily activities. ·Create collateral material (perks for work sheets, member benefit tri-fold, boutique business media kits, welcome letters, notice for employees, stickers, trial membership card & packaging, email templates etc.) · Increased customer base 32% by instituting referral programs. · Gained 100% + increase in customer base from 1st quarter to 2nd quarter. · Continual sales and revenue increases from the previous year.
· Custom designed and installed aquariums, ponds, and water gardens. · Assisted in the administration of the business: billing, customer service, and customer retention. · Trained new employees. · Maintained and cared for all live fish and facility inventory.