Bad Homburg, Hesse, Germany
• Helpdesk, hard- and software support for 130 workstations in Frankfurt, Zurich and Geneva • Hard- and software support for Microsoft Windows Server 2003 & 2008 R2 • Administration of Microsoft Active Directory • Cisco CCM 4.2 telephone administration • Configuration, maintenance and monitoring of the Etrali traderboards • Network administration (routing, switching, port configuration) with Cisco equipment • Configuration and support of all stock exchange applications (eg. Bloomberg, Reuters, Eurex, Xetra, GL) • Contact person for internal as well as external clients and vendors • Creating and deployment of software packages with ACK / ACMP • Creating, monitoring and restore of the backups with Arcserve • Lotus Notes administration up to version 8.5 • Experience with Hyper-V & VMware 4.1
• Installation and configuration of Microsoft products • Installation and configuration of new workstations • 1st and 2nd Level PC/LAN support • external customer projects
• Single point of contact for a Keycustomer with 3000 employees • Supervision of the Callcenter tool Remedy • Planning and tracking of client report meetings • 1st / 2nd Level Support and Hardware-Rollouts