Navarre, Florida, United States
Healthcare Operations Leader with a proven track record of exceeding revenue targets and optimizing service delivery across multiple healthcare environments. Throughout my career at organizations like Envision Physician Services, I've successfully managed multi-site operations, led physician recruiting, and served as the primary liaison with C-Suite Executives. My expertise spans full P&L management, contract negotiations, provider recruiting, provider scheduling and building strategic client relationships that drive sustainable growth. I thrive in dynamic healthcare environments where operational excellence directly impacts patient care quality and business performance.
Stabilized operations for Ob Emergency Departments, expanded service lines and increased utilization of Obstetrical Service Agreements with community physician groups. • Managed 20 accounts across a large geographic territory while expanding GP growth and a 100% client retention rate. • Conducted monthly touchpoint calls with each assigned hospital program plus an Executive Business Review quarterly and an Annual Business Review. • Conducted biweekly meetings with all matrix teams; Recruiting, Credentialing, Scheduling, HR Business Partner (“HRBP”) and Market Medical Director regarding all aspects of programs. • Established weekly Dyad Partner ( MMD ) meeting to review internal and external challenges. • Supported relationships with community physicians, including OSA meetings with MMD and/or Site Directors. • Expanded growth through identifying hospital partner needs and creating solutions through innovative problem solving.
Drive new business development across 10-state territory, exceeding revenue goals by over 200% within first three months of employment Manage full customer lifecycle including credentialing, scheduling, and billing operations to ensure seamless service delivery Developed the largest GP commercial customer in the company , demonstrating ability to identify and cultivate high-value relationships Secured 20 new business contracts within first year, creating sustainable revenue streams for company growth Implement territory-specific strategies to identify and capitalize on regional market opportunities Serve as primary client liaison, maintaining relationships that drive retention and expansion opportunities
Directed all operational activities for five healthcare accounts, ensuring consistent service delivery and client satisfaction Managed end-to-end service delivery including recruiting, enrollment, credentialing, scheduling, and billing functions Served as primary C-Suite contact, building executive relationships that strengthened account retention Developed and presented comprehensive Monthly and Quarterly Operations Reviews, providing transparency and strategic insights to corporate clients and hospital executives Reduced operational expenses by 60% through process optimization and resource allocation improvements Implemented standardized operational metrics to track performance and identify improvement opportunities
Managed operations for minimum of six ED, Hospitalist, and Anesthesia contracts simultaneously, ensuring quality care delivery and operational efficiency Maintained full P&L responsibility for all sites, consistently meeting or exceeding profitability targets Led Physician and Advanced Practice Provider recruiting, hiring, and scheduling to maintain appropriate staffing levels across all locations Served as primary account contact with hospital C-Suite executives, building relationships that supported contract retention and expansion Secured 7 new ED/Hospitalist and Anesthesia multi-year contracts through relationship building and service excellence Provided 24/7 on-call support, demonstrating commitment to client success and operational continuity