Barcelona, Catalonia, Spain
Dynamic and results-oriented Business Engineer with over 13 years of experience across Sales, Operations, and Growth. Proven success in scaling businesses and developing high-performing teams in fast-paced environments. Skilled in strategic planning, logistics management, and fostering strategic partnerships. Passionate about food, hospitality, and creating operational efficiencies that drive revenue growth.
Led the development and execution of a comprehensive B2B growth strategy, driving consistent sales growth and increasing revenue by over 20% month-over- month. Revamped and established Marketing, Sales, and Support departments from the ground up, optimizing for scalability and efficiency.
Led the end-to-end creation of a new support unit for Spain, Italy, and Portugal, managing a team of 25 direct reports to effectively handle complex issues.Successfully reduced churn by 50% compared to the previous quarter, improving customer retention and loyalty. Partner satisfaction increased by 30%. Contributed to the merger and acquisition of a competitor in Poland, playing a critical role in shaping partner, account management, and sales strategies for Glovo. Management and execution of the strategies to increase Partner Satisfaction for all countries & local partner operations teams.
Led Partner Operations for the country, responsible for driving growth and managing key partnerships. Implemented strategies that resulted in a 20% month-over-month increase in delivered orders. Successfully reduced churn rate by 50%, resulting in improved customer retention and satisfaction. Managed high-impact marketing campaigns for top restaurants, including outdoor and online advertising. Led a team of over 20 professionals with varying levels of experience, overseeing diverse restaurant portfolios and driving exceptional results.