Hanoi Capital Region
- Typically responsible for assisting an organization in expanding its presence into VietNam - Conducted in-depth research to understand the new market's dynamics, trends, and consumer behavior. - Collaborated with the Founder to design entry strategies; also recommended pricing, branding, and product adaptation strategies suited to the local market.
+ Maintained a calm and orderly exam environment, resolved student inquiries promptly and effectively. + Implemented measures to prevent cheating and kept exam integrity. + Contributed to the organization of language proficiency exams like SAT, TOEFL, TOEIC, TOPIK.... + Supported other IIG-initiated events including admission counseling, opening ceremonies, closing ceremonies....
+ Contributed significantly to the success of my sales team. + Identified potential customers, provided consulting services, and delivered information about the company's English courses (TOEIC, IELTS, etc.) to clients through various channels such as messaging, phone calls, and face-to-face consultations. + Managed customer relationships, ensured customer satisfaction, and actively encouraged repeat business. + Built and directed a sales team, and organized training and coaching to new sales representatives.