Marseille, Provence-Alpes-Côte d'Azur, France
As a Manager and Expert in Customer Satisfaction and Operational Excellence, I support organizations in their pursuit of customer focus and industrial excellence. With over 25 years of experience in industry, after initially training as an engineer and then completing a postgraduate degree in strategy and management at ECSP-EAP, I now work as a performance, customer focus, and change manager for demanding international groups. My career, notably within the Hewlett Packard Group, International Paper, SCA/DS Smith, and Bobst, has allowed me to lead change management, industrial transformation, and marketing projects for cross-functional organizations and in multicultural environments. What I bring: a strategic field vision, an ability to structure and implement sustainable continuous improvement initiatives, and results-oriented collaborative leadership. My expertise adapts to the challenges: • Managing high-value cross-functional projects (from strategic vision to tactical deployment) • Strengthening the culture of operational excellence and Lean within teams • Supporting human and organizational change My assessments reveal a reliable, cooperative, persuasive, methodical profile, highly motivated by collective success, calm under pressure, curious, and pragmatic. My non-dominant, yet cooperative management style facilitates the integration of millennials, Generation X, and Generation Z into projects.
In 2024, after carefully listening to feedback from the field and the needs expressed by clients, I proposed integrating operational excellence consulting directly into our business unit's development strategy. This intuition resulted in several successful pilots... and since January 1st, the official launch of a dedicated activity, structured around a 2025 Business Case, for which I am both the designer and operational manager. My mission: to transform industrial complexity into visible and sustainable performance levers. Specifically, I work with industrial sites (international, demanding, often under pressure) using a four-step method: 1. Current state (diagnosis and mapping), 2. Future state (vision and prioritization), 3. Tactical plan, 4. Structured deployment in the field. I act according to three essential levers: • operational systems (flows, processes, indicators), • management infrastructure (routines, steering, alignment), • culture and behaviors (managerial stance, accountability, shared excellence). Moving from technical expertise to strategic impact is the path I've chosen.
Member of the BU service Management team, define and animate the Customer Loyat program. From 800 000 transactions per year I collect regular feedback, detect business opportunities, launch PDCA projects across factories and Services centers. Integration of a continuous improvement culture in the DNA of a Family of ~5000 employees.
I actively support the Group’s sustainability strategy through high-impact initiatives and by connecting our organization to leading international ecosystems such as 4evergreen.org. From initial outreach to my election to the “Machines & Technologies” committee, I’ve built trusted relationships with suppliers, competitors, customers, brand owners, and end-users across diverse cultural and industrial contexts. My core mission internally is to deliver actionable market insights to R&D and product line teams, helping shape their 3-year strategic roadmaps. These inputs ensure alignment between technology development, customer expectations, and long-term environmental goals. Working at the intersection of customer experience, innovation, and operational strategy, I bring a cross-functional perspective that enhances both business value and impact. This mindset also fuels my consulting practice launched in 2025, where I help industrial companies improve performance, boost client satisfaction, and drive sustainable transformation.
European Lean Deployement for different paper, folding & corrugated plants, based on 3 main axis : - Operating systems, - Management Infrastructure, - Mindsets & Behaviors. Successful transformations in France (Fegersheim, Nantes, Rochechouart), Hungary, Italy, Netherlands, Poland, Romania & Sweden. Folding, corrugated and plastic technologies Audits and diagnose for recommandations in several other countries and organisations (production, HR, strategy ).
Merge & Acquisitions - Define & deploy strategic projects, attached to the Vice President of SCA Packaging Europe (>150 packaging plants) - Confidential
In charge of the Marketing strategy & deployment, from new market needs to communication campaigns. Focus on Voice of Customers, Profitability Management & market differentiators. Attached to a Board Member & Sales Director for the Paper Division.
Reporting to the Head of Sales & Marketing France, I developped the products innovation for France (see patents section) with a clear coordination : 5 R&D departments, regional, national & international sales team. Clear focus on profitability for national or international customers, innovative solutions with intensive market surveys & identification of new customers needs (audits of production sites in food, lavatorycare, cosmetic, beverages & other industries).
Attached to Purchasing of the Personal Computeur division, reponsible to buy a catalogue of spares parts (750 références) for Corporate PC, mobiles computers, serveurs & develop a supplier network for 3 continents: suppliers qualification but also homologations for innovations (example: ESD standards, Electrostratic Discharge) linked to civil or military applications : High standards of safety & quality. Application of HP Group purchasing processes, HP methods TQRDCE-B (Technology, Quality, Responsivness, Delivery, Cost, Environment & Business), with high ethics values