Greifswald, Mecklenburg-West Pomerania, Germany
A driven professional with proven ability in delivering results in the key areas such as supply chains management, team performance and financial target achievement. Successfully leads through ensuring effective communication, setting an example and building relationships. Takes greats pride in team success as much as personal achievement.
- Leadership and coaching of approx. 15 employees of the Onboarding & Alliance Management team (including Recruitment and team related activities). - Responsible for coordination and assessment of potential changes in purchasing structures during ongoing product acquisitions in the Cheplapharm portfolio - Technical evaluation and coordination of future cooperation between our international partners and other internal departments within the scope of project activities - Supplier and partner management in the supply chain area - Development of processes for the integration of new projects into the operational and strategic structure of the Cheplapharm Supply Chain - Participation in/ Moderation of telephone/video conferences or on-site meetings within the scope of project activities - First point of contact at the beginning of the project/ escalation point for problem cases during the project phase - SAP mentor during the transfer phase and until the products are fully integrated into the CP portfolio - Monitoring and planning of production plans/demand forecasts (finished products/raw materials) during the transfer phase, including interdepartmental communication
Responsibilities Set hotel financial targets/ budget with General Manager In charge of Profit and Loss strategy and review in the hotel. In charge of RFPs, RFIs for the hotel, and relations with FITs Define framework and Best Practices in all areas of the hotel Manage a team of Head of Departments in all areas of the hotel (8 HODs, and 35 non-HOD staff members) Supervises Revenue Manager in regards to set hotel strategy Supervises and controls all A/R related matters in the hotel Manage Head Housekeeper to reach KPIs in the department Provide a hands-on management in all areas of the hotel In the absence of the General Manager, in charge of the hotel Ensuring KPIs in the hotel (in particular customer satisfaction) are met and set action plans if needed Define promotions in the Food and Beverage department Liaise with Head Chef to define menu engineering and framework in respect to the HACCP guidelines Responsible for all stocks (food and beverage, linen and crockery in all areas) Ensure alcohol licensing laws are respected via staff training and consistent reviews of work practices. Targeted recruitment and selection and of all hotel staff Monitoring of HODs performance and personal development Ambassador for LeClub program in the hotel Between March 2014 and June 2014, acting Hotel Manager Achievements Managed a very smooth transition from F&B to Operations Successfully redefined the framework and structure of Rooms Operations Maximised profitability in hotel operational areas despite adverse business climate Contributed to a stable structure in all hotel department with careful recruitment, leadership and training Promoted inter-department multi-skilling Helped develop brand recognition in the area through various PR and CSR initiatives Hotel now seen as a flagship in Best Practices, as proven by training 4 F&B Managers from other UK Novotels. Top 3 Novotel Northern Europe for customer satisfaction in F&B (2012,2013)
Responsibilities Achieve hotel and team objectives (Guest, Financial and Employee) Maximize sales in volume and profits Promote up-selling throughout the food and beverage Control departmental costs in line with budget and forecast Daily, weekly and monthly auto-controls, reporting and provisions Set, implement and review service standards / department procedures Targeted recruitment and selection and of all team members/ team leaders Training, appraisals and personal development of all staff (Hotel Trainer) Achievements Finished no1 in Bar Service for the network (32 Novotels) in Olakala and top 3 in all F&B related areas in 2011 Re-energised the marketing in the hotel and department through various initiative and promotions Consistently improved F&B Margin since joining the team (+1.5pts in 2011, +1pts in 2010) despite adverse business climate Mentored a team member for the Accor UK Challenge who went on winning it and finishing 2nd in UKMEA Increased and maintained high level of staff satisfaction (average of 9.1/10 in last 4 surveys) Implemented comprehensive training plans and mentoring of staff resulting in them realising steps in their career goals Hotel nominated for Best Place to work in 2011 for Accor UK (130 hotels)