Thibault Jacquemart

Head of Customer Success @ Vertuoza

Brussels Metropolitan Area

About

Experience

  • Vertuoza ()
    • Head of Customer Success
      Jun 2026 - Present · 2 mos

      Leading the Onboarding/Adoption, Expansion & Support teams. Current initiatives include: * Maintain strong onboarding activation & expansion revenue growth * Improve the full-product adoption track * Launch Vertuoza Organizations, the construction leaders building the future of the industry * Build a complete, AI-legible self-improving knowledge base * Help the company on its AI-native transition

    • Expansion Lead
      Jul 2025 - Jul 2026 · 1 yr 1 mo

      Leading the Expansion team at Vertuoza: driving ARR growth through retention, upsell, and adoption, while building the strategies and team that turn our customer base into a sustainable growth engine.

    • Revenue Expansion & Integration Lead
      Mar 2025 - Jul 2025 · 5 mos

      Transversal role across Product, Marketing and Sales to further accelerate revenue growth through new products, third-party integrations, and partnerships.

  • Founder at Reperio.be
    Dec 2025 - Jun 2026 · 7 mos

    Exited - sold 5 months after launch Helping electricians in their RGIE compliance work, saving them days of work each month through a delightful user experience (www.reperio.be).

  • Learning at Something new
    Jun 2024 - Feb 2025 · 9 mos

    Decided to dedicate the second half of 2024 learning new things and figure out what would come next. This included: * Learning practical use cases for the use of LLMs across various sector, including building a small tool that solves miscommunications in large enterprises between the Sales and Customer Success departments. * Built a video-game from scratch using Unreal Engine, which meant learning visual scripting & basics of C++ for the logic, AI architecture, character rigging & animating, UX design, basics of VFX, and SFX. * Spent time to freely help entrepreneurs I was put in touch with to help them out with various needs such as reviewing deck, negotiating first contracts, and providing an external eye on what to prioritize.

  • Partner Manager at Odoo
    Jan 2023 - Jun 2024 · 1 yr 6 mos

    My role was to help international Odoo partners grow and succeed as providers of Odoo-related services. This included regular meetings, workshops, knowledge sharing, setting up objectives, and providing qualified introductions to potential customers. * Consistently exceeded partner's growth/sales expectations * Managed several of Odoo’s largest partners in Switzerland * Launched the second most successful Roadshow in Switzerland * Kicked off the migration of the department’s knowledge base onto Odoo * Awarded a position on Odoo’s Hall of Excellence

  • Co-Founder, CEO at Lilo Health
    Jan 2020 - Oct 2023 · 3 yrs 10 mos

    Lilo Health helps nephrologists by keeping their patients engaged and monitored between consultations, while triaging who needs them today, and not in 3 months. With Lilo, nephrologists can manage 10 times the amount of patients, and prevent the onset of kidney failure where it wasn't possible before. We do so through: 1) An engagement app that provides interactive education and personalized nudges, through a proven behavioral framework 2) Simple connected devices that gives us objective data on-demand 3) Medical assistants that can spend up to 45 minutes per month with each patient. Our Medicare-covered solution is the only one that brings these 3 components together into one seamless experience for patients and doctors.