New City, New York, United States
-Conducted telephone inquiries/follow up calls/customer care calls -Created friendly and welcoming experience as members and prospects enter the studio -Responded immediately to member requests, inquiries, and concerns -Ensured proper on-boarding of all OTF members -Worked closely with Fitness Team to ensure that processes are fulfilled -Attended and participated in OTF training programs -Processed accurate credit card transactions -Followed the daily studio cleaning checklist (pre/during/post) every shift -Maintained an organized and clean lobby/front desk area
-Assisted with tasks in the theater management office including education, housing, file organization, and production management duties -Implemented successful theater safety protocol during COVID-19 -Greeted and escorted ticket holders, subscribers, and donors to their socially distanced seats
-Corresponded with patrons over the phone as initial point of contact in Membership office, assisted with annual gift renewals, voicemail inquiries, and troubleshooting -Assisted with packaging and mailing out acknowledgment packages, including premiums and brochures -Updated invitation and salutation lists within Tessitura database -Edited and proofed copy for acquisition appeals, renewal letters, and Playbill -Researched new and prospective donors -Provided general administrative support to Development department as needed -Attended staff meetings and events whenever support was necessary
-Worked directly with Artistic Staff to ensure success for the Junior Company productions of Annie and Oklahoma! Created group activities for young performers to gain confidence and create cast cohesiveness -Lead dance rehearsals, implemented schedules, and rehearsal reports -Worked as Stage Crew for Tech Rehearsals -Operated box office and managed ticket sales