Williamstown, New Jersey, United States
I am an undergraduate student at Rowan University’s John H. Martinson Honors College, pursuing a B.S. in Biological Sciences with a minor in Neuroscience and a Pre-Med focus. My Certified Medical Assistant (CMA) certification gave me a solid foundation in clinical care, patient safety, and electronic health records (EHR). Through this training, I gained direct insight into essential medical workflows, clinical terminology, and patient-centered communication. Outside of class, my role as an Assistant Manager has built my ability to handle busy, fast-paced environments. I'm looking to bring these organizational skills and my clinical training to a medical scribe or clinical assistant role where I can support a healthcare team.
• Foster a positive culture of care by training and mentoring new team members on operational best practices to improve team morale and ensure service quality. • Ensure restaurant readiness by executing closing procedures and troubleshooting operational bottlenecks to maintain service speed and accuracy. • Championed the guest experience by resolving escalated concerns, analyzing customer feedback, and coaching the team on "Second Mile Service" principles.
• Participated in a structured leadership development program focused on servant leadership, effective communication, coaching, and conflict resolution. • Shadowed various leadership roles (e.g., Shift Leaders, Head Coaches (Managers), Directors) to gain a cross-functional understadning of team management responsibilities. • Modeled exemplary service and operational standards while working in various positions, serving as an informal leader and role model for peers.
• Deliver exceptional customer service in a high-volume setting, creating a welcoming atmosphere through a patient and friendly approach. • Accurately process food orders and financial transactions, minimizing errors through strong attention to detail. • Maintain a clean, organized, and safe dining area in strict adherence to health and safety standards.
• Organize and promote food drives to raise awareness of food insecurity and engage the community in acts of compassion rooted in our faith values. • Manage the equitable distribution of essential goods to families in need. • Assist in spiritual growth initiatives through community events and prayer services. • Develop empathy and outreach skills by interacting with diverse community members. • Collaborate with church leadership to identify community needs and implement outreach programs.