Bonn, North Rhine-Westphalia, Germany
Managing of entire Customer Finance Process. Credit & Fraud, Billing, Revenue Assurance, Collection & Bad Debt Management.
Group Accounting & Customer Finance Group at Headquarters Customer Experience, Digitalization, Transformation, Accounts Receivable, Collection,- & Bad Debt Management incl. Shared Service. Management and on-site support of all DTAG entities (national and international) with the goal of reducing Days Sales Outstanding (DSO) and the Bad Debt Ratio taking into consideration customer value, profiles and customer behaviour. Transition of A/R activities into Shared Service.
Group Audit & Risk Management, Insurance at Haedquarters Lead and administrate Audits performed with focus on Customer Service, Sales & Commercial Processes, Product Portfolio Strategy, Channel Management, Compliant Mgmt, Commissions, end to end process analysis order to cash, as well as Complaince Management.
SAF Forderungsmanagement GmbH Shared Service for Late Collection for Deutsche Telekom. Development and optimization of the production processes to secure the business in the out of court collection Optimization of the interfaces linked with the debt collection processes for the entire Deutsche Telekom Germany entity Implementation and development of the related processes to improve cashflow, collection rates and to reduce risk.
Reorganisation of the Credit Control, Collection & Fraud Department and development and determination of the Credit Policy. Development and optimization of processes needed to minimize DSO and reduction of Bad Debts as well as OPEX Development and implementation of process / system flows in order to optimize the minimization of risks, the controlling of credit limits and to prevent fraudulent use Implementation of the complaint handling regarding billing and dunning complaints