Theodoros Dimitrios Tsirogiannis

Online Exams & Customer Experience Assistant

Ilioúpolis, Attiki, Greece

About

Undergraduate Student of History and Archaeology at National and Kapodistrian University of Athens I Avid learner, always researching and exploring new opportunities driven by determination I Based in Athens, Greece

Experience

  • Online Exams & Customer Experience Assistant at PeopleCert
    Oct 2025 - Present · 10 mos

    Online Exams & Customer Experience Assistant dedicated to ensuring secure, seamless global certification delivery. Managing end-to-end multi-channel support (email, chat, phone) for candidates and testing centers, with a specialized focus on ECDL program support. Enforcing strict online exam integrity through proctoring while optimizing back-office operations—including registration, scheduling, and results processing—to maximize efficiency.

  • Examinations Proctor at Hellenic American Union
    Jun 2021 - Present · 5 yrs 2 mos

  • Waiter at Ψητοπωλείο «Ο Λάμπρος»
    Jun 2019 - Sep 2025 · 6 yrs 4 mos

  • Archives Intern at Army History Directorate, Hellenic Army General Staff
    Sep 2022 - Nov 2022 · 3 mos

  • Archives Intern at Diplomatic and Historical Archives, Ministry of Foreign Affairs
    Feb 2022 - Jul 2022 · 6 mos