Miami, Florida, United States
Oversee operation of the housekeeping and laundry department for Full service 612 room convention center hotel.
Reconcile auxiliary reports for upper level management from current to previous fiscal years Record and verify journal identification numbers on expense ledgers and purchase invoices Communicate clearly and professionally with department vendors and personnel Utilize Microsoft excel for shadow accounting reconciliations of invoices and department expense ledgers
Hosted poolside activities for guests enthusiastically and encourage guests participation throughout hour-to-hour activity schedule Followed daily rotation and supervised recreation amenities such as golf course, big slide, recreation desk, marina, rock wall and bikes rentals Camp Counselor for Camp Hyatt, an interactive program for guests ages 3-12 and ensured a positive and memorable experience Exceeded guest expectations by implementing service recovery options responsibly through Hyatt's "Empowerment Initiative"
Register arriving guests according to brand standards and resolve guests issues promptly and professionally Checked all night audit reports for accuracy and resolved any discrepancies as needed Completed end-of-day activities including cashier and closing reports and running night audit backup Emailed required reports including manager on duty report and other pertinent information to day-shift management