Gurugram, Haryana, India
Sales Operations and GTM Operations professional with 6+ years of experience supporting high-growth SaaS organizations through Salesforce (SFDC) administration, GTM business systems, forecasting, and operational analytics. Proven expertise in translating business requirements into scalable system solutions, building dashboards and reports using Salesforce and Advanced Excel to enable data-driven decision-making. Strong background in end-to-end forecasting operations, process automation, documentation, and cross-functional collaboration with Sales, Marketing, Finance, and Customer Success to improve GTM execution, forecast accuracy, and operational efficiency. Pursed a PG program in management from IMT Ghaziabad through the Upgrad platform in business analytics. I am very passionate about fitness and a healthy lifestyle—# Bebettereveryday. I'd love to hear from you- feel free to write to me at [email protected] or call me on 9983958428 anytime.
-Provide Sales Operations support by managing Salesforce objects (Users, Accounts, Opportunities, Territories, Leads, Contacts), ensuring data accuracy, consistency, and compliance with SOPs. -Led end-to-end forecasting operations and admin tasks, including quota-month uploads, quarter-end activities, system audits, license utilization analysis, and hygiene. -Supported the implementation of new forecasting enhancements for Sales and CS, including SVP & CRO forecast overrides, Upside and Downside forecast fields, and the creation of release notes to communicate changes and improvements. -Created and maintained process documentation in Zendesk, authoring 10+ knowledge articles to support onboarding and training. -Developed advanced Salesforce dashboards and reports to enhance license utilization insights and pipeline health, achieving notable cost savings by reducing unused licenses. -Implemented process improvements and automation to align CS team members with accounts and opportunities, ensuring accurate processing of hundreds of records daily. -Trained and supported sales teams on forecasting tools and dashboards to drive the adoption of self-serve analytics and improve operational efficiency. -Partnered with GTM Systems to enhance Salesforce workflows, validation rules, and automation, improving data hygiene and streamlining rep workflows.
-Streamlining field operations and managing a team of 37 Technicians, 3 supervisors, and 3 GET's.. -SPOC for any new business, queries, deployment, and planning.. -Customer relationship management & escalation handling -Resource hiring, onboarding, training & incentive planning for the technicians, and supervisors to increase employee NPS. -Performing the daily audits of completed and running sites to save the cost of the company on Mandays. -End to End process improvement.
Procuring renowned gyms and fitness centers and setting up the operating parameters according to Cult fitness. Operations: Supervising & managing center experience & incremental enhancements at the center level. Resolving the facility's pain, ensuring uptime & state of the art facilities of 5 Centers New User Experience (NUX): Ensuring stellar first interactions for walk-in, trial, and first-class users. Maintained 3.75+ ratings out of 4. Data Analysis: Analyze data & perform a detailed root cause analysis. Ensuring the product rating & managing the end-to-end experience of the members at the center. Employee NPS: Ensuring the team happiness and enthusiasm all the time & helping them to drive their career aspirations. Managing the relationship with vendors, service providers, and the center employees. Problem solving: De-escalate partner/user complaints, answer questions and provide information, process payments. Revenue: Perform a high conversion rate for the partners, from a trial to cult membership..
-Supervised center experience and incremental enhancement -NPS for the center at >80 -Center facilities audit and inputs -Drive customer engagement and renewals -Manage team and personals. -Gained the customer base from 50 to 300 within 2 months. -Roster management. -Customer interaction and troubleshooting
Handled the frequency of 60-70 chats or calls per day of customers related to technical and billing issues. Client focus- De-escalate the client issues directly via call, chat, and email.