Beaverton, Oregon, United States
After working for eight years with CDK Global (formerly ADP Dealer Services), I was exposed to the wide-ranging sphere of accounting. Now, after two decades of service in the IT and customer service fields, I am transitioning into that sphere. So I am pursuing my next degree in Business Management, with a focus on Accounting. In the meantime, I look forward to providing my broad skill set to businesses in the IT, customer service, and accounting fields.
- Assisted with setting up food distribution sites for providing food to families in need - Assisted with packing and storage of food and supplies for later distribution, as well as into vehicles - Performed tear-down and clean-up of distribution sites after closing
- Provided technical support to audio/video integrators who encountered issues with Tesira, Vocia, and Evoko hardware and software applications - Processed return authorization requests for equipment with internal issues - Served as SME for Vocia hardware and software, addressing questions submitted by staff - Trained incoming specialists on Vocia hardware and software - Performed testing on hardware to recreate issues reported by integrators
- Assisted with setting up food distribution sites for providing food to families in need - Assisted with packing and storage of food and supplies for later distribution, as well as into vehicles - Performed tear-down and clean-up of distribution sites after closing
- Provided technical support to auto dealership personnel for issues related to CDK Drive Accounting, Payroll Plus, Truck, and VehicleScan - Assisted auto dealership personnel with building of Accounting and Payroll reports for their own purposes, as well as for government audits - Provided guidance in usage of CDK Drive Accounting and Payroll Plus software applications for auto dealership personnel - Provided formal training in CDK Drive Accounting and Payroll Plus to new employees of CDK Global - Mentored new employees during support calls, to ensure interactions were handled in a professional manner, and resolved to clients' satisfaction - Served as an SME for the Accounting and Payroll sections of the CDK Community, addressing questions submitted by clients
- Provided technical support to auto dealership personnel for issues related to CDK Drive Accounting, Payroll Plus, and Lease Management - Provided guidance in usage of CDK Drive Accounting and Payroll Plus software applications for auto dealership personnel
- Provided technical support to auto dealership personnel for issues related to CDK Drive Accounting, Payroll, and Payroll Plus
Oversaw desktop support team activities, including assigning tasks and setting work schedules. Performed server maintenance and desktop support, supporting Data Center Operations team.
Provided desktop support for complex issues that could not be resolved by the service desk. Packaged software for installation via Microsoft System Center Configuration Manager (SCCM).
Assisted in-house users experiencing technical issues with software and hardware. Trained new representatives. Oversaw service desk representatives and delegated work. Handled complex service issues. Created automated ticketing solution for requests requiring managerial authorization via AtTask.