Johannesburg Metropolitan Area
As a seasoned Sales Analyst, Salesforce Administrator, and Trainer with over 6 years of progressive experience at Endress+Hauser Group, I bring a unique combination of seismic expertise and advanced analytics capabilities to transform complex multi-platform data into strategic business intelligence that drives revenue growth and operational excellence. My expertise spans across RegioGraph reporting, SAP integration, and Salesforce administration, where I develop comprehensive analytics solutions that measure performance, identify sales opportunities, and support executive decision-making. My seismic background provides a unique foundation for complex data interpretation, enabling me to recognize subtle patterns and anomalies in large datasets that might otherwise go undetected—skills that prove invaluable when analyzing sales performance trends and identifying emerging market opportunities in technical industries. My technical proficiency extends from data extraction and trend analysis to full-scale project management, including successful digitization initiatives and database administration across SAP and Salesforce platforms. I excel in cross-functional collaboration, working seamlessly with finance teams on commission calculations and audit support, while partnering with global IT teams as a BI platforms liaison to deliver critical reporting requirements. I don't just generate reports—I develop actionable insights that directly influence sales processes, budget planning, and target setting, applying the same methodical precision required in seismic analysis to ensure data accuracy and reliability in business decision-making. My role as both Salesforce Administrator and Trainer allows me to ensure system integrity while empowering end-users to maximize platform productivity through comprehensive training and ongoing support. With certifications in Advanced Excel, Business Analysis, Sales Analytics, and Data Visualization, coupled with hands-on experience in project coordination and stakeholder management, I bring a unique perspective that bridges technical capability with business acumen. I thrive in environments where data-driven insights meet strategic execution, consistently delivering solutions that enhance both immediate operational efficiency and long-term organizational growth.
Responsibilities: • Development of RegioGraph reports that addresses sales objectives • Use data sources (BAP, SAP, SFDC etc.) and analysis to measure and drive performance. • Extracting and examining data relative to sales performance to identify patterns and trends for overall sales success • Evaluating the sales processes, uncovering areas for improvement, and developing actionable, data-driven insights with sales management that drives informed decisions and generate revenue growth • Effectively communicating and documenting results of plans, efforts, and insights to cross-functional team members and management. • Gathering critical information from meetings with various stakeholders and producing useful reports. • Monitor and review customer segments, region, performance and proactively identify sales opportunities. • Use analytical tools to create regular and ad hoc reporting for all levels of sales organization. • Assist Sales Leaders to understand key performance trends and determine appropriate actions. • Work with HOD and management team to define and deliver required sales, orders, margin, and other reporting needs in formats and with frequency as required • Work with finance team to support review, manage and validation of monthly agent commission calculations, accruals, payment, and reporting for audits • Manage a variety of projects as assigned by National Sales Manager for Sales Excellence • Lead Management Process on Sales Force • Budgeting and Sales Target Planning• Project Management for Data Quality • Variable Income Calculations - Targets Alterations, International Allocations • SFDC Analysis & Reporting • BI - Platforms Liaison for Requirements to IT Support Globally • Salesforce.com Administrator & Trainer
Responsibilities: •Oversee day-to-day operations of projects. •Co-ordinate and manage project tender allocations. •Involved in planning, project team management, progress analysis and communication •Database Administration tasks. •Updating of SAP customer database on request from Sales Process. •Updating and maintenance of GRP Contracts Database as required by Strategic Business Manager •Operation meeting minutes capturing •Registering and filing of tenders received
Responsibilities: •Provide support to the Team Leader and Divisional Manager: ACTIVset. •Manage the PMOs daily administration and assist PMs with routine functional tasks. •Administration of Mantis requests and registration of projects. •Ensure all necessary documentation for new projects is submitted timeously and accurately. •Coordinate weekly feedback reports on behalf of the PMO team. •Implement and maintain project office governance (ISO). •Regularly update project registers with current projects in the PMO and maintain Projects board and Project Go live calendar. •Assist PMs with minute-taking and distribution to relevant PMs, documentation sign-off and the collection and filing of project documentation. •Assist in obtaining supplier sign off on quotations, track and monitor delivery of goods and services. •Control and maintain department stationary and place stationary orders where necessary. •Manage and coordinate small/internal projects: attend meetings; compile and produce Scope of Work; review project progress against objectives/time frames; maintain good communication with in-house resources, suppliers & installation teams from project inception – completion; update clients and highlight potentially problematic areas; ensure customer satisfaction; deliver quality/accurate information; document and manage change requests to the scope of work. Collect all resource timesheets and submit to Project Team leader at month end.
Responsibilities: •Maintain customer service levels by delivering quality solutions to customer queries •Represent the customer to the rest of the business – Customer Advocate •Ensure escalations processes are maintained and followed • Contact Sales and After Sales customers so they can rate the service received, capture a verbatim and give a score •Process escalations to BMW SA or the dealership •Capture data on SAP system •Engage in business development activities to identify opportunities for upselling or cross-selling
• Coordinated staffing and scheduling to optimize departmental efficiency, ensuring timely coverage and support. • Assisted with departmental reporting, enhancing data accuracy and facilitating informed decision-making. • Managed inbound call escalations, providing exceptional internal and external customer support. • Conducted quality assurance reviews, leading to improved service delivery and customer satisfaction.