City of Johannesburg, Gauteng, South Africa
I help organisations uncover inefficiencies, define clear requirements, and turn insights into strategic actions. With 5+ as a Business/Process Analyst in Financial services, IT and Mining, I have helped teams align stakeholders, optimise processes, and deliver smarter digital solutions.
Help the businesses to implement solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners. Analyze by studying the needs, its business model, its workflows, and its technological systems. Making recommendations to Management that will improve business efficiency. Document requirements and solutions against best practices and frameworks.
Requirements gathering and documentation Process mapping and re-engineering Process improvement Development of policies and procedures Tender process administration Data analysis and demand forecasting Contract Management Supplier Relationship Management Supplier Engagement and Onboarding Dashboard creation
• Bench-marking of Business Processes against Industry Best Practice • Recommend Process Improvement through Business Process Re-engineering and • Process Automation • Process standardization • Identifying and defining new process improvement opportunities. • Analyzing, and interpreting trends or patterns in complex data sets. • Filtering and cleaning data by reviewing computer reports . • Engaging with business to prioritize business and information needs. • Standardization of forms and template • Define business processes and activity SLAs, KPIs • Documenting SOPs • Organizational Design • Job Role Design • Documenting training manuals • Tracking project work progress • Maintain and ensure the maintenance of team files • Creation of Service catalogue template