Thomas K.

Head of Service Operations

Frauenfeld, Thurgau, Switzerland

About

With over twenty years of experience in SAP consulting, project management, and enterprise architecture, I am passionate about bringing IT and business together to create value and impact. In my current role, I lead a team of experts in delivering SAP infrastructure that support the customer's strategic goals and operational excellence. My core competencies include process improvement, business analysis, agile methodologies, and collaboration. I have successfully managed and implemented global SAP projects, improved rollout efficiency, introduced agile tools and practices, and evaluated and transferred SAP infrastructure to new external partners.

Experience

  • Head of Service Operations at itesys AG
    Sep 2025 - Present · 10 mos

  • Head of SAP Competence Center at Burckhardt Compression
    Jan 2024 - Sep 2025 · 1 yr 9 mos

    Lead SAP and business applications teams with 15 consultants in Switzerland and India. Recruit and develop team members, strengthening team capabilities and dynamics. Train methodologies and enhance collaboration across both teams. Manage project and change request portfolio for 1500 users in 6 countries. Deliver improvements and key projects, including country rollout and infrastructure upgrade. Temporarily led SuccessFactors and BI teams, ensuring operations until successors were installed.

  • Head of ERP Competence Center / Manager SAP CC at Bucher Municipal
    Mar 2022 - Dec 2023 · 1 yr 10 mos

    Introduced program management to boost transparency and accelerate delivery. Implemented tools to foster collaboration and agility, including user stories. Assessed and transitioned SAP infrastructure to a new external provider. Lead team of 7 consultants.

  • Sonova Gruppe (10 yrs 8 mos)
    • Senior Manager Business Systems and Enterprise Architecture ERP
      Apr 2017 - Mar 2022 · 5 yrs

      Led Enterprise Architecture - from ideas to aligned business models and deployable projects. Moderated process alignments and improvements with business specialists. Evaluated external suppliers (tools and skills). Ramped up and lead a team of architects. Implemented SAP Solution Manager for process documentation (BPMN 2). Implemented MS Teams collaboration platform.

    • Project Manager SAP
      Jul 2012 - Apr 2017 · 4 yrs 10 mos

      Managed international / global projects (full rollouts, process changes and optimizations). Improved rollout methodology with duration and cost reduction up to 50%. Transformed team to Agile project methodologies (DSDM Atern). Implemented JIRA issue management.

    • Solution Consultant Financials SAP
      Aug 2011 - Jun 2012 · 11 mos

      Implemented and optimized SAP FICO setup with country rollout projects and change requests. Migrated data. Created a cookbook for simplified rollouts.

  • Solution Consultant Financials und Controlling SAP at Aveniq
    Dec 2008 - Jul 2011 · 2 yrs 8 mos

    Company formerly known as ERPsourcing AG. Implemented SAP (FICO) as SAAS / SAS. Conducted presales activities.