Denver, Colorado, United States
I am a Product Management professional who brings passion to my products and leadership to Product teams. I specialize in creating and promoting an Agile culture that enables Product teams to find, define, and solve the highest-value, lowest-effort work items from the portfolio level to the small stories and all the features in between. I've spent my career in Fintech and Govtech, working with startups all the way to fortune 100's and state government. I love what I do and am always looking for ways to elevate myself and my teams. I am highly educated in Product Management as a Cornell University Product Management program graduate, certified SAFe 6.0 Product Manager/Product Owner, certified Scrum Product Owner, and ECBA Business Analyst. I am known to be a strong cross organizational collaborator who skillfully designs and implements digital products while mitigating risk exposure and remaining compliant in regulated industries. I am take a highly organized product delivery and management approach that help companies grow their revenue, reduce cost, and help others through the right product offerings.
Helping Coloradans easily access, learn about, apply for, and manage their state-provided Family and Medical Leave benefits that Colorado provides to workers. Learn more about our mission at famli.colorado.gov
- Decomposed features into user stories, then gained alignment between Product, Architecture, UX design, and other stakeholders on priority and MVP definition. - Acted as the voice of the customer for the Agile development team while balancing system support, bugs, enhancement requests, and cross-team dependencies. - Led backlog refinement and iteration planning sessions with the development team to prepare them for upcoming features and stories, define their iteration goals, and committing to delivery. - Represented the team during PI Planning ceremonies to plan feature work and PI objectives. - Guided junior Product Owners in developing their story writing, feature decomposition, and story mapping techniques.
As Product Manager of Open Banking, my product line supported BaaS services and core banking API integration projects between third-party Fintechs and community banks. • Accountable for creating, maintaining, and communicating internal and customer-facing roadmaps for three Open Banking products including the API Developer Portal, Open Banking Marketplace, and Identity & Access Management (IAM). • Presented at live in-person and webinar industry events to represent Open Banking and product strategy. • Led development team of UI/UX Designers, Product Owners, and Software Engineers through the product lifecycle using Agile and Scaled Agile Framework (SAFe) practices. • Managed the intake of new product enhancement requests and ideas, ensuring that they align with the overall product strategy and company objectives. • Partnered with Support, Marketing, InfoSec, Legal, and Technology to achieve improved results in the marketplace. • Implemented data-driven product management practices that use behavioral analytics, product dashboards, and user feedback mechanisms, produced reports for senior management on product performance and product marketing campaign impact. • Designed interface wire frames and flow diagrams, process documents, user agreements, and industry publications.
Promoted to Product Manager, Payments in 2021 to define B2B payment technologies that unlocks a deeper share of the Fintech and neo bank market through embedded payments. • Led the design, implementation, and managed the rollout of scalable REST APIs and traditional SFTP to enable programmatic access for ACH and wire payments, ledger transfers, and account management services. • Based on market analysis, I proposed and drove strategy for payments, created a roadmap, designed the product and developed the requirements, then kicked off implementation. • Implemented enhanced OFAC screening system via third party vendor to support Financial Crimes & Compliance. • Helped stand up modern product management practices to a growing product development team via organization, planning, and tool deployment.
Promoted to Product Owner in early 2020 to improve the core business systems and helped achieve 6x MRR growth in 2020. • Launched successful bulk account and payment products that increased high-revenue transaction volume by over 550% with over 4,000 new account creations in 2020. • Helped broadened customer base by delivering new international payment features for wires in online banking portal and introducing RDC and ACH debit processing capabilities. • Improved operational efficiencies by gathering requirements, designing solutions, overseeing UAT and deploying 25+ core banking improvement projects for Compliance and Operations. • Stood up Business Intelligence data ETL process and analytics dashboards for business units.
Joined the company in 2019 as the first FTE and helped establish the business operations and grow its customer base, while meeting regulatory requirements and enabling operational excellence. • Established operational policies, processes, and procedures for payments and Escrow account management. • Managed operational and financial reporting for the board, business units, regulators, and customers. • Implemented AML transaction monitoring services via third party integrations. • Responsible for retaining our first customer during core ledger transition and migrating thousands of accounts.