Austin, Texas, United States
Generalist Manager with expertise in building, leading, and growing high performance teams. Deep experience in working with cross-geography teams (across three continents). Constant learner, Customer centric personality, passionate, and very social. Specialties: - understanding of Cross-Border businesses - Team creation from scratch. - Ideation, Product planning, and execution for end to end customer flows - Excellent communication skills (written/verbal/presentation) - Comfortable with ambiguity and change. - Rapid building and scaling of high productivity teams - People and Program Management experience with a focus on customer experience - Fine-tuning and enforcing software development life cycle processes - Customer engagement
* Lead the Global Import Fees Deposit (IFD) program across 150+ worldwide destinations . * Oversee a Pnl of ~$80 MM out of the total ~$144 MM under this program . * Owned IFD Ml (machine learning ) Product * Lead IFD's strategic launches and discussions with cross-functional teams .
* Successfully managed multiple projects utilizing JIRA and employing Agile methodology. * Established and streamlined a comprehensive process for engaging the sales, finance, and HR teams in a timely manner to develop and finalize the Master Service Improvement (MSA) and Statement of Work (SOW) for projects. This involved conducting in-depth analyses of the project's scope, schedule, and budget. As a result, client conversion rates increased by 6% and onboarding time was reduced by 30%. * Demonstrated leadership abilities by overseeing teams comprising 20+ professionals and effectively driving the end-to-end vision of B2C products for our clients. * Efficiently managed four concurrent projects, successfully delivering them and achieving an average profit margin of 12%. * Recognized as one of the five project managers in India with less than five years of experience to pass the PMP examination on the first attempt, subsequently being assigned to a project as a Project Manager (5 under 5 initiative).
* Facilitated Daily Scrum, Sprint Review, and Sprint Retrospective sessions for a team. Our team’s objective was to develop a machine learning-based application tailored for the Indian market on behalf of an international client * Maintained a risk register, resulting in an impressive 99% adherence to the project timeline. This document served as a valuable tool for tracking and mitigating potential risks proactively. * An essential aspect of my role involved facilitating effective communication between business and technical personnel. This collaboration ensured a shared understanding of key processes, applications, and stakeholders. * To ensure the client's requirements were met, I facilitated Quality Audits and conducted thorough testing at five different levels. These encompassed functional testing, regression testing, user acceptance testing, integration testing, and performance testing, creating a comprehensive verification process.*
* Analyzed cancellation triggers and decreased customer cancellations by 15% by implementing a new workflow. * Implemented a re-assignment feature that reduced delivery time to customers by 20 % by modifying the logistics leg