Paris, Île-de-France, France
Global BBA student at SKEMA Business School With solid experience in customer relations within demanding and international environments. Interested in roles related to customer experience and service, I demonstrate adaptability, rigor, and excellent interpersonal skills.
Delivered high-quality service in fast-paced luxury environments Managed guest requests and ensured smooth service operations Handled customer complaints with professionalism and efficiency Maintained high standards of service under pressure
Provided personalized service in a luxury hospitality setting Ensured seamless guest experience across breakfast, lunch, and dinner Maintained high standards of presentation and service quality
Managed customer interactions (B2C & B2B) ensuring high satisfaction levels Coordinated order processing, delivery tracking, and issue resolution Maintained and updated customer database (CRM) Created targeted email campaigns using Brevo Handled customer inquiries via phone and email Ensured timely and effective communication with clients Collaborated with creative teams to enhance digital content
Delivered premium client experience aligned with luxury brand standards Assisted and guided international clientele with personalized service Managed customer flow efficiently in a high-end retail environment Represented brand image with professionalism and attention to detail Ensured service excellence in line with luxury hospitality standards
Assisted international visitors and provided information in English Supported tax refund processes for international clients Monitored daily sales data and prepared reports using Excel