Greater Dublin
I’m a passionate HR professional with proven experience driving large-scale launches and building high-performing teams at Amazon. Key achievements include: • Supported the launch of two Amazon sites in Ireland, ensuring seamless HR and operational readiness • Onboarded 300+ employees and trained 500+ associates, team leads, and managers • Designed a task coding system that boosted accuracy to 95% and ensured 100% compliance • Helped my site achieve 2nd place worldwide at WWSC for operational excellence • Audited 70+ contractors and drove KPI analysis, consistently exceeding performance thresholds • Contributed to 2 successful Deloitte ISO compliance audits With expertise across HR, recruitment, L&D, and performance management, I thrive on scaling businesses through people-focused strategies.
• Assist the learning curve of new hires and veteran associates in order to attend Amazon's benchmark. • Great contribution for the learning and development strategic plan regarding the launch of the new operations in Ireland. • Deliver and design trainings and refreshers according to the organization's plan and deadline. • Perform productivity and quality coaching in order to develop the associates professional skills and increase their performance.
• Provided a high standard of care at the client’s residence - requires negotiation and communication skills, time management and good people skills. • Responsible for stimulating the client’s skills focusing on their development.
• Provided strong assistance in welcoming and inducting new employees. • Supported the training process of new employees. • Provided a high level of service at Bank of Ireland during the pandemic with strong attention to detail (Covid-19).
• Managing the hiring of new contractors and their training/upskilling.. • Responsible for auditing contractors and checking their quality control. • Responsible for training and evaluating contractors on policies and procedures. • Managing the services entrance and following up the process on SAP and Excel. • Responsible for induction training for new joiners. • Appointed contact for ISO audits undertaken by Deloitte. • Responsible for preparing and negotiating commercial proposals covering service products. • Responsible for all department administrative tasks under supervision of the coordinator.