Ho Chi Minh City, Vietnam
An HR professional with hands-on experience since 2021, specializing in Compensation & Benefits, full-cycle recruitment, and internal training. I have a strong execution background in HR operations, combined with customer-facing experience in telesales and the service industry, which enhances my communication, adaptability, and people-centric approach. Now, I am seeking to transition from execution to leadership—developing my management skills to lead teams, optimize HR processes, and contribute more strategically to organizational growth.
Managed attendance tracking, timesheet finalization, and coordination with supervisors to ensure accuracy for payroll processing. Maintained employee documentation in compliance with company regulations. Coordinated and delivered internal training programs, including onboarding and soft skills, while continuously improving content based on learner feedback. Supported periodic assessments for staff evaluation and development. Acted as Coordinator and Invigilator in examination operations, ensuring smooth execution, handling incidents, and coaching invigilators to maintain high standards of service and compliance.
Gained comprehensive HR experience across Compensation & Benefits, Recruitment, and Internal Training. Supported payroll and benefits administration, prepared bilingual HR documents, and managed monthly HR reporting and social insurance processes. Actively participated in full-cycle recruitment, including candidate sourcing and pre-offboarding support. Contributed to onboarding activities, organizational structuring, and e-learning content development. Collaborated with Legal and Compliance teams to draft internal policies, including Labor Regulations and Code of Conduct.
Developed experience in telesales and customer outreach through cold calling and multi-channel communication (phone, Zalo, email). Took initiative in generating leads and engaging potential customers directly. Through this role, I strengthened resilience and perseverance, gained deeper insights into customer psychology, and enhanced my time management, information filtering, communication, and organizational skills.
Gained experience in handling and analyzing complaint records, including identifying legal grounds and proposing appropriate solutions. Involved in researching and extracting relevant legal documents to support case resolution. Through this role, I developed strong skills in reading and evaluating legal issues, as well as improving my ability to present clear and structured administrative documents.
Gained hands-on experience in the F&B industry by working in multiple roles including hostess, waitress, cashier, and barista, serving both local and international customers. Developed strong customer service skills through direct interaction, handling feedback, and managing online inquiries via Facebook. Through this experience, I became more adaptable, improved my ability to understand customer preferences, and significantly enhanced my English communication skills.