Porto Alegre, Rio Grande do Sul, Brazil
• Acting as the escalation point for suspicious activity cases • Ensuring accurate and timely SARs are submitted according to local requirements • Responding to regulatory inquiries and other requests from local authorities related to SARs • Managing queries requiring second line of defence review • Working with the MLRO and escalating significant cases • Monitoring and detecting rare or new patterns, and reporting emerging trends in suspicious activity • Resolving escalated cases, following expected resolution times • Participating in projects with management as required • Collaborating on training initiatives and implementation of new processes
• Reviewing, investigating, and reporting money laundering cases • Monitoring and resolving formal complaints, including from the Financial Ombudsman Service • Dealing appropriately with consent refusals following SAR submissions • Acting as a point of contact for law enforcement agencies in ongoing criminal investigations that commence from a submitted SAR • Acting in accordance with written policies, procedures, and relevant legislation • Cooperating with other teams by providing professional and efficient front-line compliance support, seeking to improve company processes
• Knowledge of fraud modalities and experience in Fraud Profile analysis • Working with the international team (Mexico and Argentina) of Getnet/Pagonxt • Case analysis, process improvement
Ativo e receptivo