Riyadh, Saudi Arabia
I have worked in retail & Customer industry since 2005 and possess skills in leadership to provide sustainable business solution Such as product processing systems, data analysis, and the recruitment, hire, and training of entire teams.(class room , Coaching, on the job training) Thanks to these skills I can boost your firm’s sale revenue, trim your operating budget, and manage employee schedules. Additionally, I’m comfortable using in-store logistics tech, And I have been retail management certified since 2009. Specific achievements from my previous company include the following: • Increased annual sales forecast by 15% in first year • Recruited, hired, and trained more than 100 new employees • Cut company budget by 20% by detailed planning.
•Participate in formulation and administration of company policies, directing and coordination to all division department activities to develop and implement long-range objectives and to meet business and profitability growth. •Review and analyze activities, cost, operation and forecasting of data to determine department or division progress toward stated goal and objectives. •Confers with the chairman, president and other administrative personnel to review achievement and discuss required changes in goals/objectives resulting from current status and condition. •Develops, review, update and implement business strategic, planning including sales, financial position and new product development. •Oversees products and operating reports and resolve operational and other facility problems to ensure minimum cost and prevent operational delays and to meet future growth analysis. •Oversees key project, process and performance reports, data analysis. •Oversees the status of the construction of each store and ensure that constructor meets the given set target •Provides top management will all necessary information / recomendation on how company can achieve its target. •Manage a team of sales and promote customer service and guiding them towards achieving maximum performance •Direct the store management team to attain high level of performance in their operations •Work to meet all sales target,plan strategic sales forcast and analyze sales data and work to expand sales. •Evaluate work performance of all store management team. •Schedule store visit and conduct meetings. •Responsible in hiring, training, mentoring, and motivates current employees to meet department goals. •Ensure compliance of the company to all legal and mandatory requirements. •Recommends procedure or system to simplify work process or save on cost.
•Completes store operational requirements by scheduling and assigning employees; following up on work results. •In-charge of visual Display inside the store •Maintains store staff by recruiting, selecting, orienting, and training employees. •Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. •Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. •Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. •Ensures availability of merchandise and services by approving contracts; maintaining inventories. •Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. •Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. •Secures merchandise by implementing security systems and measures. •Protects employees and customers by providing a safe and clean store environment. •Maintains the stability and reputation of the store by complying with legal requirements. •Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records. •Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. •Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. •Contributes to team effort by accomplishing related results as needed.
•Provide excellent customer service on all levels •Visual Merchandizer training accomplish •Follow up on sales goals and budgets to optimize profit •Ensure all store activities live up to standards (garment presentation, sales activities, campaigns, stocks and follow-ups) •Recruit, train and develop employees, and provide succession planning for everyone in your team •Ensure that all back office procedures are up to standards (staff planning, cash office, reductions, deliveries, safety and security routines) •Set an example for your team and act as a role model.
•Oversee the overall store operations of designated branch assignment •In-house Visual and event Visual merchandizer •Manages stock level and stock control of the store by Daily, Monthly conducting actual physical inventory •Analyzes sales figures and in forecasting future sales; •Ensures that the set quota is achieved; takes initiative to increase foot traffic of the store •Demonstrates good product knowledge by discussing the features and benefits of various products; as well as explain the use, operation and care of merchandise to close sales. •Ensures compliance to company policies and procedures; Enforces safety, health, and security rules. •Monitors and manages monthly merchandise display to promote sales People Management •Facilitates daily briefings. Directs and supervises employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. •Facilitates an on-the-job training to aid employees in acquiring new skills and in mentoring new hires •Manages individual performance of each team member by monitoring, assessing and providing feedback. •Motivates employees to control attrition •Manages monthly scheduling of the staff Customer Handling •Displays excellent customer service by ensuring efficient service to them. •Handles difficult clients with patience and courtesy and provides solution in a timely manner. •Maintains good relationship with clients through regular communication; updating them with our promotions, new items and sending greetings during special occasions. Reports Preparation •Regularly updates the Daily Operations Report (DOR) •Prepares and leads the monthly Store Presentation •Monitors, validates and manages forms/documents used in all transactions