Fairfax County, Virginia, United States
B.S. in biology and beginning my career in the automotive industry. Began my experience as a VW service express writer, service advisor, and currently Warranty Administrator of the Sheehy Volkswagen store. Excels with maintaining a consistent and balanced warranty schedule, one on one employee development to ensure the warranty process and policy is followed. Recognized to be a fair, ethically oriented and calm. Also, an internal service writer responsible for the reconditioning of used vehicles for proper safety and retail satisfaction. have had the pleasure of working for another automotive organization such as the Lindsay automotive group, and continues to keep in touch with research groups currently ongoing at Virginia Commonwealth University, school of Humanities and Sciences.
Warranty submission Policy and procedure guidelines ensure consistent credit payments inspect parts for defect maintaining a consistent schedule shipping requested parts maintaining a good relationship between brand and customer facilitate warranty issues or coverage
generating repair orders maintain dealer and customer relations customer satisfaction addressing concerns and recommendations providing estimates ensuring scheduled repairs complete verifying customer's concerns