Racine, Wisconsin, United States
I have over 15 years of experience as a Sales Consultant and as an Owner Operator in industries including clothing and fashions and furniture. Most recently, I have been working as store Manager at Galaxy Home Recreation. My skills and experiences include: Financial Statements, Maintenance Schedule, Management Training, Pricing, customer service and Scanners. I hold a associate degree in business Management, Bachelor degree in Business Administration and Management.
I help individuals find good options for there final expense needs, most my work is done at the customer’s home I also hold presentations for the 55 and up communities.
I opened and closed 3 to 4 days a week. At the end of the day I had to submit a report to my store manager of the day before leaving. I had a team of 8-12 employees that I overseen, weekly meetings/training. I had to do a weekly report to my store manager on my team. I wrote reviews, and did evaluation on each one of my employees monthly. I also had one one meeting or training as needed. I was also available to anyone that needed my help on anything. I also helped close sales. I was very involved in everything my store was doing.
Delivered excellent customer service to ensure high levels of satisfaction Hire, train and oversee staff Motivate the team to meet sales goals Prepared reports on buying trends Respon to customer complaints in a professional manner Monitor inventory levels and order stock when required Complete store administrative task and ensure compliance with all policies and procedures
Full P&L responsibility for retail store producing 2 million in annual sales. Recruited, hired, developed and retained retail talent for the company. Developed strategic relationships with key suppliers and clients to foster profitable business initiatives, Oversaw inventory management with cycle counts, audits and shrinkage control. Met budget targets by controlling expenses and eliminating wasteful behaviors. Managed store and daily cash deposits. Thrived in a highly challenging customer service environment. Supervised employees to maintain goals to meet corporate objectives. Trained and mentored all staff. Tracked sales performance.
Devised innovative and successful sales strategies. Coached and mentored employees to strengthen sales knowledge and abilities. Met budget targets by controlling expenses and eliminating wasteful behaviors. Assessed data to discover relevant trends and marketing opportunities. Managed and motivated sales team to increase revenue 20% in 3 months. Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.