Berlin Metropolitan Area
5+ years experience working for Corning Optical Communications GmbH, situated in Berlin. Working as part of the Customer Operations UK, Ireland & HSDC team (Nov 2020 - Jul 2025) I have had the opportunity to collaborate with Carrier, Enterprise and Hyper scale telecommunications companies, which included a number of key accounts. I have experience in entering new orders, creating quotations, processing complaints, dealing with logistical issues and collaborating with multiple internal teams to ensure the best possible experience for the businesses we service. I have also had the opportunity to create and implement training for team members, as well as act as the point of escalation and approval. In my latest role as part of the Program Specialist team (Aug 2025),I have the opportunity to enhance my relationships, both internal and external, within our valued Carrier market. Working to both defend our key accounts, optimising and enhancing processes internally and externally to aid in reducing corrupted selling time for our dedicated Sales team, I have the pleasure of gaining even more experience within the Carrier market space.
CEx Program Specialist Carrier Networks, EMEA
Customer Operations Specialist, UK, Ireland & HSDC
Responsible for English speaking companies inbound requests and project management.
Assisting existing clients as well as self generated new to bank clients with a variety of financial services including current accounts, planned overdrafts, savings accounts, unsecured personal loans, home insurance, life insurance referrals and mortgage promises. Performing transactions on clients accounts including deposits, withdrawals, inter-account transfers, BACS and CHAPS payments and international payments. Point of contact in the branch to investigate financial crime on accounts and to resolve complaints. Responsible for G4S cash deliveries for the bank and ATM machines. Responsible for the security of the branch with regards to safe security and locking up procedures.
Reviewing clients financial needs specifically regarding savings accounts. Assisting with deposits, withdrawals and transfers from clients accounts. Dealing with cash and cheque transactions.