Terrell Spencer

IT Support

Little Rock, Arkansas, United States

About

I'm an entry-level Information Technology professional with a Bachelor’s degree from Strayer University, bringing a solid foundation in systems analysis, database management, network support, and IT troubleshooting. My education and hands-on experience have equipped me with skills in network configuration, cloud computing, and project collaboration. I have a solutions-focused, team-oriented approach and am eager to apply my technical knowledge and problem-solving abilities in an entry-level role where I can contribute to impactful projects and grow within the tech industry.

Experience

  • Connect Field Tech at Datamax Inc. (Arkansas)
    Dec 2024 - Present · 1 yr 7 mos

    Entry level-experienced and results-driven Field Technician with a strong background in printer installation, support, and troubleshooting. Skilled in managing printer drivers, configuring Lexmark and Canon printers, and ensuring seamless AirPrint connectivity. Proficient in handling Internet Protocol Suite (TCP/IP) and Internet Protocol (IP) for networked printing solutions, while offering top-tier printer support and maintenance. Adept at diagnosing and resolving print-related issues efficiently to minimize downtime and maximize productivity. Committed to delivering exceptional service in both hardware and software environments, with expertise in enterprise printing systems and solutions.

  • Information Technology Field Technician at Red Knight Solutions, LLC
    Oct 2024 - Present · 1 yr 9 mos

  • Advanced Call Center Technologies, LLC (1 yr 9 mos)
    • Customer Service Representative
      Sep 2023 - Jun 2024 · 10 mos

    • Technical Help Desk
      Oct 2022 - Sep 2023 · 1 yr