London, England, United Kingdom
With extensive experience in account management and client success, I have a proven track record of driving growth, optimizing operations, and enhancing client relationships. My career spans roles in leading platforms and managing global portfolios, where I have consistently delivered exceptional results through strategic planning and innovative solutions. In my current role as a Senior Account Manager at Jumio, I oversee the 4stop platform, ensuring seamless functionality and user satisfaction. My responsibilities include managing a substantial portfolio of enterprise accounts, negotiating contracts, and implementing strategies that drive revenue growth and improve customer experiences. I've successfully achieved significant milestones, including generating millions in annual contract value and enhancing retention rates through targeted risk management. Previously, as an Enterprise Account Manager at W2 Global Data, I excelled in building and maintaining key client relationships, developing tailored solutions, and driving account growth. My expertise in negotiating contracts, prioritizing client needs, and delivering high-impact strategies has contributed to a robust pipeline of opportunities and strengthened client satisfaction. My approach is characterized by a commitment to excellence, continuous improvement, and a deep understanding of client needs. I thrive in dynamic environments where I can leverage my skills in strategic planning, client management, and performance optimization to deliver outstanding results. I am passionate about leveraging my experience to contribute to organizational success and build long-term, impactful relationships. Let's connect to explore opportunities for collaboration and growth! Account Director | Expert in Client Success & Strategic Relationships | Driving Growth Through Client-Centric Strategies | Platform Management | Revenue Growth | Contract Negotiation | Customer Retention | Enterprise Account Management | Strategic Planning
KYC (Know Your Customer) · KYB (Know Your Business) · Merchant Onboarding · KYC · Data Sources · Global KYC Compliance · Cascading Verification Logic · Instant Compliance · Global Compliance Management · Anti-Fraud Automation · KYC Rules Engine · Fraud Prevention · Real-Time Risk Monitoring · Single API Solution · Customizable Dashboards · Real-Time Fraud Detection · Anti-Fraud Technology · Cascading Verification Logic · Fraud Prevention · Real-Time Data Analysis · Merchant Onboarding · KYC & Compliance Reporting
Platform Lead at FourStop, responsible for driving strategy and day-to-day operations of our data management, compliance, and fraud prevention platform. I oversee global enterprise accounts, ensuring seamless functionality and exceptional user experience. My focus is on delivering high customer satisfaction, identifying areas for improvement, and driving platform growth through strategic planning and partnership development.
Jumio is a leading provider of AI-powered identity verification and authentication solutions. The company’s platform leverages advanced technologies, including machine learning and computer vision, to deliver secure, real-time identity verification services for businesses across various industries. Jumio’s solutions are designed to enhance fraud prevention, streamline compliance, and improve user experiences in digital transactions. Led the strategy and oversaw the day-to-day operation for the 4stop data management, compliance and fraud prevention platform ensuring seamless functionality and user experience: o Oversaw day-to-day operations of the platform ensuring seamless functionality and user experience o Implemented strategies to improve customer satisfaction and resolve issues efficiently o Negotiated and managed contracts, ensuring mutually beneficial outcomes o Handled technical issues or coordinated with technical teams for platform maintenance and upgrades. o Monitored key performance indicators (KPIs) to track platform performance. o Provided regular reports to stakeholders, highlighting successes and areas for improvement o Established and maintained strong partnerships, contributing to platform growth. Account Management · Artificial Intelligence (AI) · Account Directors · KYC (Know Your Customer) · AML (Anti-Money Laundering) · Cross-Selling · Client Success · Key Account Growth · Growth Strategies · Revenue & Profit Growth · Strategic Planning · Contract Negotiation · Fraud Prevention · Platform Management · Customer Retention · Enterprise Accounts · Compliance Solutions · Customer Experience Optimization · Risk Management · Stakeholder Reporting · Global Account Management · SaaS Solutions
W2 Global Data is a provider of regulatory compliance solutions, specializing in identity verification, anti-money laundering (AML), and fraud prevention services. The company offers real-time data solutions that enable businesses to meet their compliance obligations, reduce risk, and enhance customer onboarding processes. W2 serves clients across multiple industries, including financial services, gaming, and e-commerce, helping them streamline compliance with global regulatory requirements. • Ensure a robust pipeline of opportunities (inbound and outbound leads) • Meet potential clients by growing, maintaining, and leveraging my network. • Identify potential clients, and the decision makers within the client organisation. • Research and build relationships with new clients. • Set up meetings between client decision makers and company’s practice leaders/Principals. • Plan approaches and pitches. • Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives. • Participate in pricing the solution/service. • Use a variety of styles to persuade or negotiate appropriately. • Present an image that mirrors that of the client. • Prospect for potential new clients and turn this into increased business. Account Management I KYC (Know Your Customer) I KYB (Know Your Business) I Identity Verification I AML (Anti-Money Laundering) I Liveness Detection I Client Prospecting I Pipeline Management I Business Development I Client Relationship Building I Sales Strategy I Pitch Development I Contract Negotiation I Proposal Development I Pricing Strategy I Regulatory Compliance I Fraud Prevention I Risk Mitigation I Cross-Industry Solutions I Customer Onboarding