Ireland
Performance-driven and CIPD qualified L&D Specialist with 10+ years of extensive experience developing technical and non-technical learning programs and providing employees an outstanding career experience. Great communicator and important ability to work and perform well in a fast-paced environments.
• Led strategic workforce learning programmes across onboarding, leadership development and technical capability (AI/ML, cybersecurity, accessibility) for 7,000+ Product & Technology employees • Designed and implemented global onboarding pathways for 3,000+ engineers and 1,000+ product managers, improving workforce readiness and ensuring consistent learning standards across international teams • Partnered with senior HR leaders and business stakeholders to identify capability gaps and develop targeted learning solutions • Ensured learning programmes adhered to organisational governance frameworks, compliance requirements, and quality standards, supporting consistent programme delivery across global teams • Managed and optimised LMS (Workday Learning), including course configuration, enrolment workflows, reporting, and user support
• Managed the end-to-end coordination of onboarding programmes, ensuring accurate employee data, compliance with HR processes, and timely completion of required documentation. • Acted as a key contact for HR operations queries, supporting managers and employees and contributing to a positive early employee experience. • Advised 10,000+ employees on leadership development programmes and skills-building initiatives, including mentoring, coaching and experiential learning opportunities. • Implemented improvements to onboarding processes by automating workflows in SAP SuccessFactors, improving efficiency and reducing administrative errors.
• Directed, designed and delivered enablement solutions for the Account Management and Sales teams using diverse formats, including in-person sessions, virtual training, eLearning modules, video content, and on-the-job support resources. • Led a successful data migration initiative within the Learning & Development function for the Nordic region. • Managed LearnUpon LMS end-to-end, including user management, course enrollment, report automation, data integrity audits, SCORM content uploads, troubleshooting technical issues, and liaising with vendors to ensure platform optimization.
• Managed a diverse portfolio of 1,500+ B2B client accounts, owning the full customer lifecycle from onboarding through post-sale support, with a strong focus on delivering scalable customer success strategies to drive retention and satisfaction. • Redesigned onboarding workflows and customer success processes for high-value accounts, leveraging CRM tools to align with revenue goals and collaborating cross-functionally to enhance the end-to-end client experience. • Led customer onboarding and enablement initiatives for new hires within the Partner Relations team, delivering structured training and mentorship programs that supported. • Analyzed onboarding data and customer feedback to identify pain points and optimize the onboarding experience.
• Promoted and launched Webinars for lead generation & CRM leaded • Managed website content, digital content, brochures and presentations • Supported the organisation of international events and conferences across Europe and the USA. • Developed a corporate marketing strategy using data analysis to support & outline a detailed implementation plan for Vistatec to ensure increase of client enquiries