Greater Paris Metropolitan Region
• Managing national and international Field Accounts’ and Retail stores’ order books (ensuring deliveries, shop inventory, stock assignment). • Assortment selection and allocation. • Tracking product availability and DIFOT, and managing warehouse inventory with the demand planning team. • KPIs monitoring, analysis, and forecasting. • After-sales service (quality claims, returns, invoicing issues).
• Responding to over 100 customers’ enquiries by phone and email daily in French, English, Spanish, Italian, and Catalan. • Liaising with couriers (ex. UPS, DPD) about logistics issues. • Offering product and order advice to customers. • Providing after-sales services (claims, returns).
• Conducting news reports and interviews in French for the local and national channels. • Hosting, producing, and contributing to the daily 1-hour live show “The Evening Show” in English, which includes segments such as press reviews, conversations with guests about local and European issues, and cultural recommendations. • Voice-over for programs, sound editing.
• Implementation and follow-up of over 150 audit projects in the annual audit plans. • Keeping up to date on the audit database & monthly statistics. • Preparation of and participation in online meetings and working groups on issues relating to audit cases. • Drafting contracts and letters to external parties. • Progress monitoring of ongoing audit assignments. • Reviewing and performing quality control on audit reports.
• Management of consular assistance casework concerning British nationals overseas. • Collection of customer feedback and analysis. • Monitoring of the Embassy’s social media pages. • Processing of up to 1000 Emergency Travel Document (ETD) applications per month.