Singapore
I am an experienced HR and Quality Management professional with expertise in HR analytics, corporate governance and Quality systems. Currently at DSTA, I collaborate with senior management to develop HR strategies, align manpower needs with organisational goals, and leverage data insights for scenario planning and decision-making. Previously, I was part of DSTA’s Quality Audit & Management function and also held multiple roles at GSK Vaccines in Singapore and Belgium, driving compliance, digitalisation, and operational excellence. I am passionate about using data and governance frameworks to solve complex organisational challenges, while fostering collaboration, continuous improvement, and sustainable growth.
• Supported senior management in developing and implementing Human Resource (HR) strategies that align to the organisation’s direction and fulfil DSTA’s manpower requirements for deployment, recruitment and retention. • Identified trends and shifts in human capital patterns through HR analytics, understanding the demands arising from internal and external factors, and scenario planning to identify possible future outcomes. • Worked closely with internal stakeholders within HR and other corporate entities to ensure the smooth development and implementation of initiatives and programmes. • Performed job evaluation to ensure equity of jobs across different programme centres as well as sustainable job growth and appropriate organisation structure.
1) Quality Management System (QMS) - Collaborated with Process Owners and Document Custodians for regular review of QMS Procedures, ensuring the consistency and alignment of Procedures with external Directives, governance frameworks and other QMS processes. - Managed QMS updates and communications, ensuring timely and effective dissemination of changes through various channels. - Worked closely with Document Custodians during the Business Process Re-engineering (BPR) exercise, to ensure clarity, compliance and seamless review of the QMS Procedures. - Revamped QMS web portal to enhance user experience in parallel with BPR, achieving a more professional look and feel, and providing better accessibility and clarity for users to identify appropriate procedures or guides to use. - Ensured consistency and standardisation across QMS processes by finetuning definition and governance of QMS templates and resources. - Led implementation of Audit & Compliance Quiz to evaluate staffs' awareness on key audit findings and QMS requirements. 2) Internal Quality Audit (IQA) - Led and supervised a team of auditors, providing guidance, training and maintaining the quality of the audit process, outcomes and reports. - Ensured adherence to DSTA quality standards and processes through clarification of QMS requirements, and ensured consensus on audit findings in the IQA reports. - Enhanced IQA Qlik Sense dashboard to provide better insights and analysis of IQA findings, which were presented at the Process and Quality Management committee. 3) Maintained DSTA's ISO9001 certification by driving continuous improvement initiatives, including digitalisation efforts, and ensuring processes remain compliant with governance frameworks, standards and organisational objectives.
QA GMP (Operations) • Responsible for QA oversight of Value Stream (VS) Logistics facility. • Worked with stakeholders to resolve quality compliance issues related to manufacturing and batch usage decision activities in a timely and compliant manner to meet GMP requirements and regulatory expectations. • Performed quality review of completed batch records and checklists to ensure that the data documented are complete, accurate and compliant with GSK and regulatory standards. • Performed QA review of sterile buffers to take appropriate usage decisions for batch production. • Ensured timely review and approval of SOPs, deviations, CAPAs, change controls and quality tag outs. • Supported site compliant investigations, risk assessments and internal/external audits to ensure GMP compliance.
QA Quality Systems & Compliance 1) Process Owner for Deviation and CAPA system: • Implemented compliant system to Quality Management System to achieve compliance with company policies and regulatory authorities. • Represented the Singapore site for Deviation and CAPA Subject Matter Expert (SME) network meetings to cascade information from Global SME and share best practices from the GSK Vaccines network. • Reviewed deviations and CAPA to identify trends to monitor the overall performance of the operations, and identify significant trends and recurrences, which were shared during the quarterly Site Quality Council. • Performed periodic revision of SOPs within function. • Conducted instructor-led trainings on Deviation investigation, CAPA and Change Control management as per site training schedule. 2) Process Owner for Product Quality Review (PQR) and Quality Review Board (QRB): • Ensured adherence to Global schedule through timely reviews, approvals and issuance of local PQR reports. • Led authors from various site functions in the drafting and compilation of the PQR reports. • Facilitated quarterly QRB to highlight trends and ensure manufacturing processes are in a state of control. • Volunteered to be the pilot site for the testing of the PQR automation tool and provided constructive inputs for the development of the tool. 3) Process Owner for Quality Alerts and Bulletins: • Worked with internal stakeholders to manage and coordinate the site's responses to Quality Alerts and Quality Bulletins in a timely and effective manner. Fronted and supported audit requests related to the above topics.
• Consulted with SMEs for cleaning, clean utilities, environmental monitoring, cold chain, sterilisation and incoming materials to determine priorities of support processes for deployment of Continued Process Verification (CPV). These analysis and recommendations were documented in a position paper which was presented to the MSAT Portfolio Review Board and CPV Steering Committee. • Reviewed and proof-read protocol and report templates which were created by the Multi-site Validation Team, to ensure they were coherent and conform to the mandatory requirements of their respective QMS.
• Collaborated with site users in the management of third party vendors to ensure that materials procured and services engaged by the site comply with Good Manufacturing Practices (GMP) established by GlaxoSmithKline. • Analysed Supplier Change Notifications to assess potential impact on product quality and revised local status log for more efficient tracking of on-going notifications. Successfully decreased backlog by more than 50%. • Verified documentation of third party vendors in Approved Supplier Listing and Site Master File by cross-referencing with SAP, Global Audit Plan and material Certificates of Analysis to ensure that the information were kept updated. • Performed 6 pre-audit data collections raised by SQSS for audits on vendors used by the site by liaising with site users to gather data on usage of materials and risks on products and processes. • Participated in the investigation of supplier complaints, and assisted in the tracking of deviations, Correctve Action and Preventive Action (CAPA) and Request for Process Change (RPC).
• Conducted weekly tutorial and practical lessons to 3 permanent JC 1 classes. • Actively sourced for additional materials and activities to engage students in their learning.