Bucharest, Romania
A competent professional with 12 years of broad experience in Leadership, People Management, Recruitment and Customer Service. Accomplished and results-oriented professional with extensive experience delivering growth, HR policies, profitability, transformation, operations/projects management, and customer satisfaction in the competitive environment. Experience in managing human resource operations, such as talent review, succession planning, career and performance management to support growth and development plans. Adept at improving operational inefficiencies, delivering exceptional support, and maximizing company profits able to build strong relationships and manage competing demands that resulted in achieving organizational goals. Highly committed professional with strong experience identifying customer requirements, resolving varied client inquiries, and creating a work culture that rewards teamwork and cooperation. Multilingual with operational command over Romanian and English as well as basic knowledge over French.
Directed, motivated, and aided team of three direct regional managers and 30 base managers. Conducted regular performance evaluation sessions, including measuring it through the metrics. Produced corrective and improved plans to attain objectives and provided feedback defining areas for growth. Controlled team of 3000+ employees within a very paced and demanding environment. Contributed efforts towards meeting network operational KPIs, building relations with teams along with cross-functional partnership, including 33 operational bases. Ensured direction, coordination, and evaluation of operations and resources inside the department by improving functionality and level of services that exceeded productivity goals and met client promise and expectations. Provided support in the processes of onboarding and offboarding, compensation & benefits, performance management, learning and development, motivation & recognition, succession planning and career path. Executed several projects to optimize the employee’s engagement and communication on the department level and operational KPYs, also employee satisfaction surveys and ensuring action plans to be in place. Responsible for recruitment strategy and process of the department: sourcing, interviewing, and selecting exceptional talent. Responsible on people matters that require in depth EU knowledge of policies, procedures, and local legislation, across multiple countries. Process ownership for Employee Relations management, including disciplinary & performance improvement.
Oversaw significant challenges associated with controlling employees as per assigned region, bridging the gap between senior manager line operations and operations managers, and managing team of 10 managers. Maintained operational KPIs of the region: employee’s headcount, attrition, holiday distribution, monitoring HR related issues, and support in opening new bases and project management. Facilitated in the business development by launching of four operational new bases In Romania, Georgia, and Moldova, while delivering projects from resourcing, contracting, selecting office and local providers, and closing local deals. Recognized for selecting team, coaching 7 new base managers, and building empowered and dynamic team, while serving as coach and ambassador of the brand. Consult managers on people matters that require in depth knowledge of policies, procedures, and local legislation, across respective countries. Completed projects as organizational new structure of big operational base, new tool implemented to analyze performance of employees, recognition programs, communication projects, and incorporating monthly regional letter.
Held accountability for monitoring and giving leadership to employees of the base, while meeting the KPY’s of the base. Played a key role as experienced manager: directing the small base that turned around into a big one from 25 and reaching 200 employee’s level in years. Act as a site leader on topics/requests that are site specific like policies, labor law changes impacting local HR processes, compliance. Responsible of the Onboarding proposition and programs in the country, to guarantee a positive Day 1 employee experience. Supported in the recruitment process, including hiring several employees in Bucharest and different other bases.
- Ensuring flight safety is maintained at the highest level. - Providing excellent customer service. - Complying with company policy.