Frisco, Texas, United States
I am working as a Liquids Operations SPOC at Procter & Gamble in the Personal Health Care business unit. I graduated from the McCombs School of Business at the University of Texas at Austin with a B.A. in Supply Chain Management, Operations, and Logistics with a Minor in Management Information Systems.
PHC Liquids Operations SPOC: December 2025 - Present ESS Haircare Site Leader: June 2023 - December 2025
Rotated through Inbound, Inventory Control and Quality Assurance, and Outbound process paths within a Traditional Sortable Soft Lines (TSSL) fulfillment center Managed work in process progression in the Outbound pack process path during Prime Week and aided FTW9 in being the best TSSL fulfillment center in the region with a throughput of 44.6 units/hour Compiled 1000+ time tacks to determine the average pack times for a newly introduced Try Before You Buy (TBYB) process Utilized the data I collected to conclude that over $500,000+ could be saved annually at FTW9 and the site could draw nearer to the Amazon Sustainability Acted as the site point of contact (POC) for the implementation of 32 variable height pack stations while ensuring that Outbound did not experience any downtime in the pack process path Completed 7 months of pre-work prior to the start of implementation in 1 week for the pack station project Created an efficient implementation workflow plan which followed extensive safety guidelines for the pack station project
Rotated through the picking, receiving, counter sales, inside sales, and supply chain management divisions Estimated the size of a potential regional distribution center based off a turnover period’s worth of external quantity sold data, external quantity sales data, and product volumetric data to decrease lead times between vendors and customers Organized product information in an accessible format using XLOOKUP to increase category managers productivity in estimating distribution channels for a growing consumer base as well as easing the digital marketing teams access to product information Compiled a branch’s deadstock with their adjustment ledger IDs to ensure the accounts would align with the inventory on hand to ensure the accounting department had no errors during inventory of products Became forklift certified
Worked the point of sale system and facilitated customer transactions and relations Engaged with customers in a service role to satisfy their expectations with food and setting
Rotated through the sales, IT, accounting, manufacturing, and marketing divisions Organized their CRM with MS Excel formulas to help find and delete duplicate data to increase sales efficiency Facilitated data in the migration to a newer version of their current ERP system, Microsoft Dynamics, which increased sales efficiency Created informational passages of their digital marketing campaign explaining their various products and benefits to inform and expand the company’s customer base Created a warehouse blueprint highlighting available spaces for products, assembled shelving, and painted parking spaces