Finland
Leading an international technical support team located in three different continents. Offering world class technical & customer support for customers in the cloud industry. Strong background in customer support, from leading the team and to hands-on tasks. Always thinking, how to help customers before they need to ask for help. Improving the flow of support to minimise the waiting time & removing the recurring questions by improving the product or public documentation or internal process.
Leading an international technical support team located in three different continents. Offering world class technical & customer support for customers in the cloud industry 24/7, 365 Strong background in customer support, from leading the team and to hands-on tasks. Always thinking, how to help customers before they need to ask for help. Improving the flow of support to minimise the waiting time & removing the recurring questions by improving the product or public documentation or internal process.
I will be working at C-level for the next two months and reporting directly to the CEO. Planning and implementing our support strategy for Q4 2023 and Q1 2024 Running our day-to-day global technical support operations.
Leading a technical support team size of ~30 members as a human centric leading. Improving the customer experience from webhosting to equipment orders from Being part of the Telia One
Customer service for web hosting by phone, email and real time chat. Sales of a virtual servers and web hosting. Junior level Linux administration. DNS, domains, email, WordPress, Apache, MySQL, Linux (Debian)
Customer service for web hosting by phone, email and real time chat. Junior level Linux administration. DNS, domains, email, WordPress, Apache, MySQL, Linux (Debian).
Face to face customer service.
Basic IT support for employees.