Elk Grove, California, United States
Problem solver with skills in Information Technology, software development/Agile, Engineering, and Customer Service. Technical adaptability to master new skills quickly, continuously improving self-knowledge, and thrive in technical environments. Possess the acumen to communicate technical information and work cross-functionally and upwards with management to fulfill business needs.
- Project & Program Manager on critical operating programs working with multiple projects and scrum teams across Global Timezones (AMER, EMEA, APAC) - Report back to Leadership (SVPs, VPs, and Senior Directors) on overall health and status of program for all company updates. - Identified and managed program risks to ensure low impact to program - Support key stakeholders and foster collaboration and adoption across cross functional teams - Developed strategic plans to meet program milestones, quarterly goals, and annual OKRs & KPIs - Developed dashboards and identified key metrics to track overall health of projects and programs - Played key role as Program Release Manager/RTE ensuring proper UAT setup, testing, and signoff - Developed Release plans and worked with change management team to ensure all stakeholders were aware of changes - Ensured Teams were developing utilizing SAFe Agile frameworks - Organized and led PI Planning sessions to ensure alignment with program goals - Collaborated with Change Manafement teams to ensure proper training and communications is available for stakeholders and end users
• Product Owner/Manager working with and leading a contracted Agile Development team to create internal efficiency tools in the realm of Digital Twins • Global Production support of business Oracle Siebel CRM System and Process • Create Business Requirement Documents (BRDs) for to meet customer needs and business processes • Engage with Business Systems Analysts and Developers to draft Functional Documents (FDs) • Participated in Joint Application Development (JAD) sessions • Review FD's to ensure the capture of Business Requirements and performed UAT for system implementation of changes • Participate and write test cases for SIT and UAT testing • Engaged with global customers, cross functional teams, and stake holders to ensure system design and process changes met business requirements • Conducted End-User training and maintained system design and process change documentation
• Lead Project Engineer for Installation of Semiconductor Capital Equipment from tool integration to Tier II System Process Qualifications at well-known Semiconductor foundries in the United States • Lead Project Engineer during refurbishment & manufacturing of Semiconductor Capital Equipment • Lead Shift Engineer providing 6 months Facility/Operations Engineering services to France Foundry supporting 24/7 in 12hr shifts interfacing with operators, technicians, engineers, and upper management
• Directly support automated and manual wedge/ball bonding technicians and machinery to reduce daily defects, improve product design, and increase throughput • Create, update, and maintain 30+ Engineering Drawings to be used as work instructions on production floor • Created and maintained equipment status & maintenance log database for realtime tool uptime/downtime
• Troubleshoot and diagnose root cause problems on refurbished Endura systems • Run extensive testing for QA/QC on Endura systems and components to ensure quality and reliability • Able to read, follow, & understand SOPs, schematics, BOMs, and engineering drawings • Work in team-oriented environments to complete daily tasks and projects • Conduct Field Service support at customer sites in clean room environments concerning • system/chamber installation and warranties • Interact with customers on-site and through phone-calls/emails to resolve issues or direct them through the proper support channels
- Manage and track equipment inventory database composing of 7270 pieces of equipment for accurate records of equipment location. - Manage the direct upkeep of 18 computer rooms encompassing ~35 printers, ~570 PC and MAC computers, and A/V equipment - Manage the installation and security lockdown of equipment in computer lab rooms - Manage a team of 5-6 HWS employees who provide tier 3 level troubleshooting for computer room infrastructure. - Trained 60+ student employees in personal development and troubleshooting courses
- Manage a team of 5 Hardware Support Student Employees - Provide advanced computer consulting to faculty, students and staff - Provide consulting to internal campus staff on both Mac and PC platforms operating on Mac OS X and Windows 7 respectively - Perform advanced troubleshooting of hardware and software, and component replacement, installation, and repair - Use team-oriented approach to problem-solving
- Performed basic to intermediate troubleshooting and repair of audio-visual equipment - Troubleshooted and repaired CLM laser printers - Installed, upgraded, and configured Mac and PC hardware and software - Trained Computer Room Consultants (CRCs) on troubleshooting techniques and Supplement CRC training on CLM policies and procedures - Performed basic/intermediate hardware and software troubleshooting over the phone or electronic communication - Performed advanced troubleshooting of hardware and software, and component replacement, installation, and repair - Identified and suggest improvements to all aspects of CLM - Used team-oriented approaches to problem-solving