San Jose, California, United States
A natural leader who always puts in the extra work to get the most out of himself and his team. I've spent the last 11 years building and running the operations for two leading edge technology companies. My success in building great teams with great results comes from creating an environment of accountability with distinct goals, key performance indicators to measure success, regularly tracking progress and consistent feedback and clear communication. I've led diverse teams across multiple functional areas ranging from software development, ecommerce operations, information technology, project management, customer success, finance and accounting and HR. I have found the Chief Operating Officer is a unique role that does not have a defined set of responsibilities like other C level positions. I have found there are two skillsets that are key to being a successful COO: the ability to adapt to any situation and the ability to make things happen. Being able to adapt comes from my diverse experiences at different size and types of companies, my childhood growing up as a refugee and having to switch schools every year and not missing a beat, and most importantly having the right mindset to embrace change and being open to new opportunities. The ability to make things happen comes from focusing on doing the work rather than talking about the work that needs to be done. Getting results creates respect with your colleagues, bosses and team members which enables you to collaborate, unify, lead, empower, and influence people to work with you to accomplish tasks quicker and easier. I am a proven leader with business, operational, technical, and financial acumen who can bring together a cross functional team to achieve your company’s goals.
Inspire.world provides an e-commerce solution to schools, nonprofits, churches and youth sports teams to raise funds. As the Chief Operating and Finance Officer and co-founder, I worked with the CEO to craft the corporate vision and mission in order to build the company from the ground up. • Manage all day to day operations enabling the CEO to focus on strategic initiatives and investor relations • Lead executive leadership team to develop strategy at the corporate level as well as for the sales, marketing, technology, operations and financial departments • Manage and oversee every department from sales, marketing, client services, operations, customer service, ecommerce, technology, finance, human resources and administration • Responsible for full P&L, department budgets, and financial policies with all expenditures requiring my approval • Oversaw the multi-year $2M technology development project to build the e-commerce platform and corporate websites that manages 100,000 products which can handle tens of thousands of store sites in the marketplace with over 5,000 concurrent transactions and can be scaled up quickly on the Microsoft Azure platform • Run the e-commerce business that includes vendor management, drop shipping partners, online travel services, group hotel bookings, video streaming, merchant account, credit card authorization, and sales tax automation across all 50 states • Managed finance and accounting, including investor relations, financial reporting, audits, budgeting and forecasting, financial projections, and financial policy • Collaborated with sales and marketing to define processes to drive automation of lead generation, sales management and email campaigns utilizing the CRM and marketing automation tool • Developed client account management services processes to streamline and automate client onboarding and management
- Manage global operational and administrative departments with over 50 employees while reporting to the CEO in the areas of Project Management, Electronic Discovery Services, Paper Discovery Services, Client Administration, Data Management, Accounting and Billing, Procurement, Contracts, Facilities and Site Security - Launched and managed new office in Palo Alto - Grew sales to reach 25% of overall company revenue within 2 years and 33% of overall company profits; Hired and trained new employees; Set up infrastructure, software and equipment; Presented operational results to executive staff monthly - Built offshore facilities in the Philippines achieving 30% reduction in overall operational labor costs and 25% reduction in overall administrative labor costs; Grew staff to 75 employees in areas of Project Management, Data Processing, Finance, Accounting, Billing, Sales Support, IT, Administrative Support, Marketing and Human Resources; Drove creation and measurement of KPIs with all department heads while achieving quality targets and on time delivery - Provide Executive oversight of Phoenix office operations including creation and review of weekly and monthly sales and operations reporting, leading to sales increase by 30% and operational efficiency utilizing same staff to manage increase in sales - Established monthly departmental budget process across entire company providing senior management with consistent reporting and results to make quicker and more informed business decisions - Led divestiture of Software Development business unit including negotiating separation terms, creating project plan, carving out operations and infrastructure and executing the cutover with no impact to operations - Managed Human Resources by leading restructure of workforce, managed open enrollment, re-engineered employee on-boarding process, transitioned benefits to new provider, updated employee handbook
- Independently managed multiple and large IT projects while ensuring on time, on budget and on scope delivery; Identified and resolved complex issues across multiple teams and organizations; Established Change Management process to ensure proper scope and resource management; Led business and IT resources located in US, India, Europe and Asia; Presented weekly program overview and status to Steering Committee and senior IT and Business leadership - Re-engineered company wide sales and quota reporting by leading team of 25 IT resources to implement Oracle Business Intelligence Enterprise Edition (OBIEE), Essbase, Web Analysis and Data Relationship Manager; Managed 5 business leads and 100 business testers with an $8 million budget; Delivered 50 IT developed reports with OBIEE; Utilized Informatica to develop ETL for daily throughput of 1 million records; Rolled out reporting applications to over 4,000 end users - Secured enterprise wide financial data by upgrading the Global Data Warehouse to Informatica 8.1.1; Coordinated team of 10 IT resources with budget of $1M resulting in successfully updating 50 ETL processes without impacting any end user reports with no interruption in operations - Enabled the sale of an Agilent division for $2.66B and divestiture of another business line for $1B through building the network and applications to separate the IT infrastructure; Created clone of Oracle applications as well as 10 legacy applications; Managed team of 8 developers through project life cycle; Provided weekly status updates for Program Management Office; Responsible for managing issues, risks and Scope Change Requests as it impacts program timeline and costs - Successfully led migration of data from 95 source application systems as part of overall company wide implementation of Oracle Applications; Led team of 10 IT professionals through the Oracle Application Integration Methodology