Etobicoke, Ontario, Canada
I'm an adaptable and people-focused professional with over 10 years of experience in hospitality, recreation, customer service, digital communications, and operations. Throughout my career, I've coordinated events, managed competing priorities, collaborated with diverse teams, and delivered exceptional customer experiences in fast-paced environments. These experiences have strengthened my leadership, communication, and organizational skills while teaching me how to build meaningful relationships and solve problems effectively. Currently, I work as a Recreation Aide while completing the Google Project Management Certificate, where I'm developing expertise in project planning, Agile methodologies, stakeholder communication, scheduling, budgeting, and process improvement. I'm actively seeking opportunities to transition into project coordination, operations, administration, or corporate program support, where I can continue learning, contribute to meaningful projects, and grow into a Project Manager. Core Competencies • Project Coordination • Operations Support • Stakeholder Communication • Event Planning • Customer Experience • Team Collaboration • Microsoft Office • Google Workspace • Scheduling & Organization • Process Improvement
Coordinate daily recreational programs for residents in long-term care. Plan engaging activities that support residents' physical, emotional, and social well-being. Collaborate with interdisciplinary teams to deliver person-centred care. Document participation and maintain accurate records. Build meaningful relationships with residents and families.
Deliver exceptional customer service in a high-volume restaurant. Manage multiple priorities in a fast-paced environment. Resolve customer concerns professionally. Collaborate with kitchen and front-of-house teams. Train and support new staff when required.