Marietta, Georgia, United States
Creative and extremely dedicated Workload Automation Engineer with 18 years’ industry experience and 9 years’ experience specializing in BMC Control-M. Highly focused on automation efficiency and effectiveness. Proficient in Microsoft Office applications with extremely strong communication skills.
• Installed, configured, managed and administered BMC Control-M v6, v7 and v9 software on platforms including RedHat Linux, Microsoft Windows and IBM iSeries. • Upgraded BMC Control-M from v6 to v7 with zero defects. • Designed, configured and scheduled complex automation solutions in the Control-M environment. • Wrote and maintained complex BASH, Windows batch and PowerShell scripts. • Installed, configured and maintained GnuPG software on Windows and Linux systems. • Created, maintained and distributed encryption keys. • Identified and implemented multiple cost and time saving infrastructure and application innovations. • Developed and implemented job creation standards. • Created and maintained support documentation for automated processes. • Investigated and corrected billing issues in ICOMS. • Trained and mentored team members on scripting and job optimization. • Provided third and fourth tier application support on a 24x7 on-call rotation.
• Configured and maintained monitoring solutions using HP SiteScope, HP Real User Monitor, HP Business Availability Center and HP Business Service Monitor. • Documented failure points and escalation procedures for monitored applications. • Provided third tier application support on a 24x7 on-call rotation. • Administered and scheduled jobs using BMC Control-M v6.
• Monitored the health of 10,000 Solaris and HPUX systems using Netcool and HP SiteScope. • Utilized root access to correct minor to moderate failure conditions and alerted stakeholders to emergency situations. • Served as point of contact and remote hands for conference bridge calls for major system failures. • Provided account management support including creation, password reset and file system usage management.
• Configured and monitored Solaris servers and Java based applications using Netcool, HP SiteScope, IPMonitor and proprietary programs. • Wrote and maintained BASH shell scripts to facilitate monitoring. • Investigated, troubleshot, triaged and responded to all anomalous conditions and alarms. • Stopped and started Weblogic, JBoss and Apache Tomcat applications as needed. • Coordinated internal and external resources in outage situations in order to return applications to service with low MTTR and within SLA. • Installed, maintained and upgraded systems including Windows 2000, XP, Debian and Ubuntu. • Administered Active Directory user and password management. • Trained and mentored new engineers • Beta tested thick client applications.
• Third and fourth tier software support for Internet Security Systems’ RealSecure and NetworkICE IDS product lines on Microsoft Windows, HPUX and SOLARIS systems via telephone and e-mail. • Assisted, trained and mentored team members. • Worked with QA and Engineering teams to troubleshoot and correct customer issues via an established escalation procedure. • Screened and interviewed applicants. • Trained newly hired engineers. • When ISS acquired NetworkICE, I developed the initial materials and trained all support engineers on the NetworkICE product line. • Participated in weekly Product Status Meetings for new software versions. • Beta tested release candidates of RealSecure and NetworkICE. • Proofread and corrected documentation for RealSecure and NetworkICE products prior to publication. • Wrote articles for and maintained the publicly accessible support knowledgebase. • Assisted with the development of, review and correction of course materials used by the Education department for training of customers. • Taught customer classes.