San Antonio, Texas, United States
Passionate and dedicated Information Technology professional with hands-on experience acquired through an intensive bootcamp. Proficient in a range of technologies and languages including Python, Bash, and SQL, with a strong foundation in troubleshooting, system administration, and active directory. Known for excellent problem-solving abilities and a collaborative work ethic. Eager to leverage technical expertise and a commitment to continuous learning to contribute to a dynamic IT team and drive technological success.
• Managed and fulfilled IT inventory requests for both on-site and remote offices, ensuring timely delivery and accuracy. • Conducted asset tagging, equipment scanning, and restocking to maintain an organized and up-to-date IT inventory. • Processed and recorded all incoming IT equipment in the inventory database, ensuring accurate tracking and availability. • Set up and tested various hardware components, such as laptops, MiFi devices, monitors, docking stations, and desktops, to ensure functionality. • Performed weekly audits of the internal inventory database and on-site warehouse to maintain data integrity and inventory accuracy. • Acquired in-depth knowledge of all supported hardware within the inventory warehouse to provide informed support and troubleshooting. • Dispositioned IT equipment according to established processes, ensuring proper handling and compliance. • Collaborated with various IT teams, including Telecom, Server, Desktop Support, and Network, to provide comprehensive support.
• Led a team of employees, overseeing training, and performance management, ensuring adherence to company policies and procedures, which included maintaining strict security protocols. • Enforced data protection policies to safeguard customer information, reducing the risk of data theft and ensuring compliance with privacy regulations. • Resolved and troubleshooted technical issues on Windows computers. • Conducted regular training sessions for staff on security awareness, emphasizing the importance of protecting sensitive information and products. • Utilized inventory management systems to monitor stock levels and prevent theft, employing security best practices to protect high-value merchandise. • Provided exceptional customer service while addressing concerns and educating customers on the importance of protecting their personal items.
• Collaborated effectively with a diverse team in a high-pressure, fast-paced restaurant setting, ensuring smooth operations, timely service, and excellent customer satisfaction. • Demonstrated strong problem-solving skills by quickly addressing and resolving customer issues.