Buffalo, New York, United States
-Utilized Outreach CRM to average 100 calls and 50 daily emails to prospects -Set SQL meetings for Account Executives with decision-level prospects and developed personalized cold outreach to ideal customers
-Process incoming donations and input accurate information into the constituent database -Developed Standard Operating Procedures and Data Team Training Manual -Recognize pain points in the donor experience and implement improvements -Create and send acknowledgment letters to constituents -Run data queries to create accurate reports for departmental use
-Communicate with teachers and donors to solve classroom project, account, and donation inquiries -Develop organization-wide written responses to frequent inquiries -Collaborate with colleagues to enrich the website user experience for teachers and donors
-Acquire title status updates and relay relevant information to dealer partners and cultivate active communication channels -Respond to 30-50 inbound phone customers daily to resolve title, payment, and account issues -Collaborate with colleagues to develop training documents and workflows
-Develop financial and operational tracking methods and complete office financial reconciliation -Oversee student assistant onboarding and position appointment process -Create SOPs and administer procurement and prize award distribution -Plan operations and catering for all student programming events